Eye Casualty Receptionist

Job overview

Eye Casualty offers a walk in service between 07:00 and 22:00, 365 days of the year.  The successful candidate will be part of a small team providing reception cover for this service.  This is predominately patient facing which requires customer based ability.

With this post being 33 hours per week,  which will be 12 hours shifts 3 times a week.

There are 3 shift patterns

• ELD - 07:00 - 19:30
• MLS - 08:00 - 20:30
• LLD - 09:30 - 22:00

The Receptionist is the first point of contact for the patient, we are looking for someone with a welcoming and reassuring personality who is able to quickly capture and record essential information in an understanding, respectful manner.

Main duties of the job

Greeting patients who arrive in Eye Casualty.

Booking patients onto the data base, including the registering of patients with the hospital and entering information ready for the triage team.

Dealing with patients queries.

Tracking patients on the system when they are required to visit other areas of the hospital for tests and back into Eye Casualty, preventing unnecessary delays in their treatment and discharge.

Booking follow up appointments in the department and referring patients to a community provider for follow up.

Greeting and booking in patients attending for Rapid Access and Laser Clinics.  Outcoming clinics when the patients visit is complete.

Setting up the reception area at the start of the day and clearing at the end of the day.

Detailed job description and main responsibilities

Please refer to the job description and person specification attached to the advert for the full details of the vacancy.