EUC Engineer

Job overview

Join Our Digital Future – Become an EUC Engineer at NCA!

Are you ready to make a real impact in healthcare through technology? The Northern Care Alliance is seeking a passionate and proactive End User Compute (EUC) Engineer to join our dynamic Digital Operations team.

You’ll be at the heart of supporting and maintaining the digital tools that power patient care. From desktops and laptops to mobile devices and virtual environments, you’ll ensure our frontline staff have reliable, secure, and efficient tech at their fingertips.

Whether you're resolving incidents, supporting digital projects, or contributing to system upgrades, your work will directly enhance the experience of patients and staff across our organisation.

We’re looking for someone with strong customer service skills, a keen eye for detail, and a flexible approach to working hours. Experience with ITSM systems and a passion for problem-solving are essential. Knowledge of healthcare IT and certifications like ITIL or Microsoft are a bonus.

At NCA, our values—Care, Appreciate, Inspire—shape everything we do. We’ll support your growth with professional development opportunities and a culture that celebrates innovation and teamwork.

As an EUC Engineer, you will have the opportunity to learn and develop your skills within a dynamic healthcare environment.

Ready to inspire change through tech? Apply now and help us deliver digital excellence in healthcare.

Main duties of the job

• Your primary responsibility will involve assisting in the configuration, and maintenance of end-user devices, including desktops, VDIs, laptops, mobile devices and their applications.
• Working under the guidance of senior engineers and digital teams, you will contribute to ensuring the efficient operation of EUC systems, adhering to NHS standards and protocols.
• You will be tasked with providing technical support to resolve EUC issues and incidents efficiently. Leveraging your problem-solving skills and knowledge of EUC technologies, you will diagnose issues, troubleshoot problems, and implement solutions to minimise downtime and disruptions to healthcare services, thereby ensuring optimal user experience.
• You will assist in implementing basic security measures to protect EUC environments and sensitive data. This may include assisting in the management of antivirus software, ensuring compliance with security policies, and supporting efforts to mitigate cybersecurity risks within EUC systems.
• You will contribute to the improvement and optimisation of EUC infrastructure through your dedication, attention to detail, and commitment to providing high-quality technical support services to patients and staff within the NCA.
• You’ll troubleshoot issues, configure devices, and implement security measures—all while working in a collaborative, values-driven environment.

Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.

You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk