Estates Helpdesk and Facilities Team Leader

Job summary

Main duties of the job

Provide personal and administrative support to the Director of Fleet and Estates and the Senior Management Team.o Responsible for the management and development of an effective Helpdesk Service.o Effective supervision of the Helpdesk Administration Team and Estates Caretakers, taking responsibility for, operational excellence, attendance management, appraisals, investigating complaints and making recommendations.o Positively influence our department financial budget performance by ensuring an adequate internal workstream for our Estates Caretakers, based on skillset.o Managing the back-office requirements for the Estates Contractor Network ensuring positive relationships are maintained through effective communication.o Provide ownership for complaints/staff concerns coming into the Estates helpdesk, following through to resolution whilst providing the senior team and facilities management with common themes.o Provide detailed reporting for senior management showing performance against Estates key performance indicators.o Use initiative when dealing with enquiries, redirecting and liaising with others as appropriate.o Provide administration support for senior meetings.o Organise and maintain effective administrative procedures.o To ensure confidentiality of all appropriate matters in accordance with Caldicott and other relevant guidance and legislation, with Trust policies and procedures

Job responsibilities

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service.Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.Benefits:o Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)o 27 days annual leave, increasing to 33 with service.o Contributory Pension.o NHS Discounts including shops, restaurants, gyms etc.o Car lease and other salary sacrifice schemes (salary dependent)o Dedicated employee assistance and counselling service.o Opportunities for research participation, career progression and ongoing development.o Well respected, committed and supported staff networks for our workforce.