ESR Self Service Administrator, Band 3

Job overview

ESR Self Service Administrator, Band 3 (22.5 hours a week)

We have an exciting opportunity to join our People, Planning and Workforce Information team as an ESR Self Service Administrator, providing system support within the Electronic Staff Record (ESR). We are looking for a motivated, organised and enthusiastic individual with previous administrative or IT experience. If you are looking for a new challenge or opportunity to learn new skills, we encourage you to apply.

The role is based at Beacon House, Gloucester Royal Hospital, working between Monday to Friday. We support hybrid working or job share as a flexible employer, with the expectation of on site working each week.

Main duties of the job

The successful candidate will report directly to the ESR Self Service Deputy Manager and work alongside colleagues within Training Systems and the Workforce Information and Planning teams, utilising and supporting stakeholders with ESR functions.

On a day-to-day basis, the successful candidate will be responsible for maintaining hierarchy structures to enable managers to undertake ESR related activity, providing ongoing advice and support to managers and staff in the use of ESR. This includes processing email and telephone queries and regularly running reports to monitor usage of ESR functions.

In addition, as part of the ESR Self Service team, this post holder will be actively involved in the development and promotion of the services provided by the team.

The successful candidate must have excellent communication skills and a strong customer service focus, with the ability to demonstrate attention to detail and be able to work as part of a diverse and inclusive team. The ability to prioritise and manage your own workload is essential. Previous experience of working with systems and a solid knowledge of Microsoft packages would be an excellent foundation for taking on this role, however, full training will be given and a can-do attitude with a willingness to learn is just as important.

Detailed job description and main responsibilities

Please read through the job description and person specification carefully before you apply and ensure your application is tailored accordingly.

Key Responsibilities

- Support the ESR Self Service Manager in developing the system so it is used for all departments and staff groups across the Trust.

-  Provide support to ensure that hierarchies are maintained in such a way as to enable the supervisor's responsibilities to meet the needs of the Trust, divisional leads, and external bodies.

- Assist with the inputting of data as required and using reporting tools to monitor usage of key functionality within the system.

- Use automated inputting software to update ESR as directed.

- Provide ongoing general advice and support to staff.  These tasks may be carried out by telephone, face to face, virtually and email.

- Monitor progress of set tasks and be able to identify and report problems regularly to senior members of the team.

- Adapt work streams as and when required, including the prioritisation of tasks, to meet the needs of the department and the Trust.

- Assist in any other tasks required to achieve the Team objectives.

Contact Details

Courtney Parcell (ESR Self Service Deputy Manager)

[email protected]

0300 422 4781

(Available 5  days a week, Monday - Friday between the hours of 08:00 - 16:00)