EPR System Support Analyst

Job overview

Step into the heart of healthcare innovation as a Clinical Systems Support Specialist! In this pivotal role, you’ll be the backbone of the Clinical Systems Team, working closely with the EPR Workflow Lead to ensure seamless operation and support of our cutting-edge clinical systems.

** Interviews for this post are due to take place week commencing 19th May 2025***

Main duties of the job

• Management and creation of EPR accounts and related applications
• Management of appropriate Data Collection Workbook(s) (DCW)
• Providing a support service to users of systems
• Providing timely and accurate access to systems
• General system administration duties
• Provide basic management cover for other ICT systems
• Supporting 24/7 service

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Detailed job description and main responsibilities

• To provide a comprehensive support service to users of the systems managed.
• Liaise with external users of the systems managed, providing support and advice as required, liaising with third party providers where appropriate.
• Management of appropriate Data Collection Workbook(s) (DCW).
• To undertake periodic audits of data e.g., to ensure compliance with the NHS Data Manual. This will include (but will not relate exclusively) to master files.
• To participate in the testing of new version releases for the systems managed.
• Create and manage accounts for new users.
• Deactivate accounts and user access for leavers.
• To be responsible for allocating the most appropriate level of system access ensuring that users are provided with the relevant log in details and in accordance with the ICT Security Policy.
• To assist the EPR Workflow Lead(s) in the validation of training material primarily for the systems managed.
• Become familiar with the basic administration of other ICT systems as directed to provide cover for the system specialists.

For further details of the role please see the attached job description