Environmental Monitoring Operative

Job overview

Join Our Award-Winning Facilities Management Team!

At the Norfolk and Norwich University Hospital, our Facilities Management Team plays a vital role in ensuring patients, visitors, and staff experience a safe, clean, and welcoming environment. We act as the key link between the Trust and our service partners, making sure everything runs smoothly behind the scenes.

Our team oversees the NNUH PFI contract delivered by Serco, covering essential services such as security, car parking, cleaning, catering, portering, linen, waste management, and grounds maintenance – the backbone of hospital operations.

We’re proud to be Silver Award Winners in the NNUH Staff Awards 2025, a testament to our commitment to excellence. Every day, we monitor, audit, and collaborate with our service providers to ensure services meet the highest standards. We don’t just tick boxes – we strive for continuous improvement and build strong, respectful partnerships that make a real difference.

If you’re quality-driven, process-focused, and passionate about supporting patient care, this is your chance to join a team that takes pride in what we do. You’ll be part of a collaborative group dedicated to delivering services that truly matter.

Ready to make an impact? Join us and help shape the future of facilities management at NNUH.

Main duties of the job

We’re looking for an enthusiastic individual with great attention to detail and sound judgement to join the Estates and Facilities Team as a Monitoring Officer.

In this role, you’ll play a key part in ensuring our Soft FM services meet the highest standards. Your responsibilities will include:

What You’ll Do

• Monitor and validate Soft FM services daily – from planning audits to completing checks and recording results.
• Make informed decisions based on audit findings to maintain compliance with KPIs and SLAs.
• Schedule, complete, and record monitoring activities, ensuring accurate data capture in Excel.
• Support the team with administration tasks, including scheduling and attending Efficacy Audits.
• Collaborate with colleagues and service providers to identify gaps in monitoring processes and suggest improvements.

What We’re Looking For

• Someone who is quality-driven, organised, and confident using Excel.
• A team player who enjoys building strong working relationships with Trust departments, service providers, and external contractors.
• An open-minded individual who is keen to spot opportunities for improvement and help us deliver services that support patient care.

Why Join Us?

• Be part of a Silver Award-winning team recognised for excellence.
• Work in a role that directly contributes to patient experience and safety.
• Enjoy a collaborative environment where your ideas for improvement are valued.

Detailed job description and main responsibilities

• Conducting climatic environmental testing to relevant test standards, regulatory requirements and defined test plans.
• Working closely with customers during attended testing.
• Recording test results using various electronic logbook systems and production of test reports, following company quality procedures.
• Liaison with customers relating to the specification and conduct of test and the interpretation of the results.
• Close liaison with the Project Manager to ensure work is carried out accurately and within the timescales allowed.
• Helping to develop and refine test plans with the customer.
• Help with the development of test methods and other departmental documentation.
• Working with the team to implement continuous improvement activities and develop procedures and processes to improve the efficiency of the testing service.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please note that this advertised position, which is part of occupation code 2152 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.