Endpoint Configuration Analyst

Job overview

The Digital Services department has a culture of service improvement where an agile and responsive Digital Service function holds a mature dialogue as a partner with internal and external stakeholders. The department enables an organisation where staff have the right information tools to do their roles, and where staff are empowered as information citizens in a connected community. The Digital Services function supports all internal, clinical and corporate needs as well as a number of external service customers within Norfolk which is led by a Head of Digital Services with four teams (Customer Services, Infrastructure Services, SystmOne IT and Security & Change).

Customer Services comprises of a Service Desk team which provide first line technical support, acting as a single point of query into the organisation and a Desktop team which covers a geographical spread of 3,300 miles. The SystmOne IT team, the Infrastructure team and Security and Change team provide second and third line expertise in functional areas.

This role is working within the Build Team, working as the build function within Digital Services. You will be building and setting up IT equipment for clinical and corporate staff and providing and IT Equipment collection service for the trust.

Main duties of the job

Working as a Endpoint Configuration Analyst covering 3 main elements of the role:

• Building Devices
• Distributing IT kit including initial set-up with the user where required
• Adhering to and helping to develop internal processes

Detailed job description and main responsibilities