Endoscopy Scheduling & Audit Manager

Job overview

This role will manage the Endoscopy Scheduling function and take a lead role on behalf of the service in demonstrating ongoing compliance with JAG accreditation. They will be responsible for the first line management of Endoscopy Reception & Administration staff, offering guidance, experience and advice, whilst developing a culture of collaborative working.

The successful post-holder will positively contribute to positive patient experience by supporting the Directorate’s performance and embedding efficient working practices. There is an expectation to provide leadership without direct supervision, by demonstrating initiative and sound judgement in managing deadlines, workloads & practices.

There is a requirement to lead by example, including by following Standard Operating Procedures while contributing towards Quality Improvement initiatives. A sound understanding of performance targets and the role of effective administration is essential. They will be responsible for planning, evidencing performance and escalating issues which may impact on service delivery for patients. Therefore, a natural ability to focus on patient experience is a must, while recognising the impact of their leadership on colleagues.

The post holder will demonstrate and champion the core values of Harrogate and District NHS Foundation Trust:

Kindness, Integrity, Teamwork and Equality.

Main duties of the job

Detailed job description and main responsibilities

The post holder will be expected to work flexibly to meet service needs, carrying out tasks unsupervised and collaboratively with other members of staff, tailoring their approach as needed. They will coordinate staffing of the Scheduling function and delegate daily supervision responsibilities, while ensuring all team members receive support to develop their skills & experience. The Service Manager will be visible and regularly review progress against long & short term objectives. Processes and standards may vary over time, as directed by National and Local bodies, i.e. the Endoscopy Users Group.