Emergency Department Welcomer Volunteer

Our Emergency Department sees on average 400 patients a day, making it the busiest area of the hospital. As part of our efforts to provide an easier and more pleasant experience for our patients we have introduced an emergency department welcome volunteer role. This role will involve working alongside the hello nurse/streaming nurse in the Emergency Department, and assisting with directing patients to the appropriate areas, to facilitate the flow in the department.

Since this role will involve mainly walking and standing, we require the applicants to be in a good physical condition. They are also required to have good communication skills, since this role requires a lot of social interaction. Since this role requires applicants to be in a clinical setting, they must be aware of the confidentiality principles that are relevant for the setting.

Essential Information:

If you are interested in more than 1 role, please submit your application on your initial preference (other roles can be discussed at assessment).

Please kindly note, you will be given a 20-minute assessment on the week commencing either the 14th July, 21st July or 28th July at the Volunteering office at Kingston Hospital.

The Mandatory training for this role will be on Tuesday 9th September 2025.

Please only apply if you are able to attend the above dates.

Please can you ensure you provide details for 2 references (one of which you have known for over 3 years) It is essential you provide an email address for each reference when submitting your application. Please note – you can provide a family friend but not a relative.

Please ensure to bring the below I.D documents to your assessment otherwise we will not be able to proceed with your assessment on the day.

A minimum of THREE individual forms of valid, current, and original identification are required. Please bring one document from group one (below) AND two documents from group two (Below):

Group One:

• UK Passport
• EEA/Swiss Passport
• Other passport with indefinite leave to remain
• Other Passport
• Biometric Residence permit
• Driving Licence photo card (UK, IOM or CI)
• Current EU Photo Driving Licence
• EU national identity card - EU only

Group Two:

• Driving Licence photo card (UK, IOM or CI)
• Current EU Photo Driving Licence
• Driving licence - old-style paper licence (must be UK)
• Bank statement (UK/EEA) - less than 3 months old
• Utility bill - less than 3 months old (UK)
• Utility bill - 2nd Supplier - less than 3 months old
• Council Tax Statement – issued in the last 12 months
• Mortgage statement (UK or EEA) must be a recognised lender and issued in the last 12 months.

NB: If you are aged 16 - 19 years, in full time education and you are unable to provide two documents from group 2 above, either of the following ID options can be used:

• Full UK birth certificate (A4 size original , not photocopy, containing mother and fathers details)

• Letter from head teacher or college principal, confirming you are a student and containing your name, current address and date of birth, PLUS either an official exam certificate in your name or a National Insurance number letter.

If you are unable to or have difficulty in providing the above evidence, please give us a call on 0208 934 3620 / 2549