Emergency Department Receptionist

Job overview

A fantastic opportunity has arisen to join our hard working and dedicated Reception team within our Emergency Departments at Calderdale Royal Hospital and Huddersfield Royal Infirmary. We  have full and part time vacancies available.  Whether full time or part time, the successful candidates must be able to work our full range of  shifts, across both of our hospital sites, to cover a 24/7 ad-hoc roster. Unsocial hours worked  attract an enhanced pay in addition to basic salary.  Our current shifts are:  Early: 7am – 3pm Late: 3pm – 9pm Night: 9pm-7am Please note that this shift model is currently under review and subject to change.  This is a challenging yet rewarding role working as the first point of contact for emergency patients coming into our departments. We are looking for enthusiastic, motivated, compassionate, and  caring candidates with a positive attitude and a passion for working with and helping people.  The successful candidates will have a flexible approach to working, proven interpersonal, communication, and conflict management skills and be able to provide an excellent patient  experience. Previous experience working in a patient or customer facing role is essential. Please see the job description and the person specification for further details.

For informal enquiries please contact Natalie Owen, Directorate Support & Admin Manager for Emergency Medicine ([email protected]).

Main duties of the job

• Register patients coming into the A&E department, using the electronic computer system.
• Ensure that all relevant patient information is taken and recorded accurately.
• Maintain confidentiality, patient’s privacy and dignity and act in a courteous manner at all times.
• Escalate any concerns over patients to the relevant clinical staff.
• Book, reschedule and cancel, where necessary, clinic appointments
• Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations/services.
• Deal with face to face enquiries from patients and clinical staff within the department
• To work with the multi-disciplinary team within the department and provide administrative support to people at all levels and contribute in a positive, proactive and professional manner.

This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required.

Detailed job description and main responsibilities

• Register patients coming into the A&E department, using the electronic computer system.
• Ensure that all relevant patient information is taken and recorded accurately.
• Maintain confidentiality, patient’s privacy and dignity and act in a courteous manner at all times.
• Escalate any concerns over patients to the relevant clinical staff.
• Book, reschedule and cancel, where necessary, clinic appointments
• Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations/services.
• Deal with face to face enquiries from patients and clinical staff within the department
• To work with the multi-disciplinary team within the department and provide administrative support to people at all levels and contribute in a positive, proactive and professional manner.

This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required.