Emergency Department Receptionist

Job overview

A fantastic opportunity has arisen to join our hard working and dedicated Reception team within our Emergency Departments at Calderdale Royal Hospital and Huddersfield Royal Infirmary.

The successful candidates will be required to work a rotation of shifts across both sites, including early's, late's, and nights over 7 days a week including bank holidays (unsocial hours worked attract an enhanced pay in addition to basic salary).

This is a challenging yet rewarding role working as the first point of contact for patients coming into our Emergency Departments. The successful candidate will need to be enthusiastic, motivated and have the confidence to deal with a range of situations and queries.

The successful candidates will have a flexible approach to working, excellent interpersonal and communication skills and be able to provide an excellent patient experience. Please see the job description and the person specification for further details.

For informal enquiries please contact Natalie Owen, Directorate Support & Admin Manager - [email protected]

Main duties of the job

• Register patients coming into the A&E department, using the electronic computer system.
• Ensure that all relevant patient information is taken and recorded accurately.
• Maintain confidentiality, patient’s privacy and dignity and act in a courteous manner at all times.
• Escalate any concerns over patients to the relevant clinical staff.
• Book, reschedule and cancel, where necessary, clinic appointments
• Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations/services.
• Deal with face to face enquiries from patients and clinical staff within the department
• To work with the multi-disciplinary team within the department and provide administrative support to people at all levels and contribute in a positive, proactive and professional manner.

This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required.

Detailed job description and main responsibilities

• Register patients coming into the A&E department, using the electronic computer system.
• Ensure that all relevant patient information is taken and recorded accurately.
• Maintain confidentiality, patient’s privacy and dignity and act in a courteous manner at all times.
• Escalate any concerns over patients to the relevant clinical staff.
• Book, reschedule and cancel, where necessary, clinic appointments
• Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations/services.
• Deal with face to face enquiries from patients and clinical staff within the department
• To work with the multi-disciplinary team within the department and provide administrative support to people at all levels and contribute in a positive, proactive and professional manner.

This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required.