Emergency Department Receptionist / Patient Coordinator

Job overview

We are looking for a highly-motivated and enthusiastic individual to undertake the role of Emergency Department Receptionist.

You will be able to work independently and as part of a multi-disciplinary team, whose aim is to provide a polite, friendly and patient-focused service to patients attending a busy Emergency Department.

Main duties of the job

You will have experience of dealing with the general public and be able to manage difficult situations.  Good IT and keyboard skills are essential.  You will need GCSE or equivalent in English Language and Maths together with good verbal and written communication skills.

You will have to work in a logical and methodical way but be able to multi-task whilst dealing with frequent interruptions.

Detailed job description and main responsibilities

You will need to be able to remain calm in a pressured and stressful environment.  A good telephone manner, confidence and a positive attitude is essential.  You will be able to demonstrate sensitivity and discretion when dealing with matters that are confidential in nature.

You will be expected to complete a number of administrative tasks and, therefore, must be able to multi-skill whilst ensuring that all work is completed to a high standard.

This role forms part of a fixed rota providing cover 24 hours a day, 7 days a week, 365 days a year.  You will need to be able to work days, evenings, nights, weekends and Bank Holidays, including Christmas and New Year on a fixed 4 week rolling rota. You will need to be flexible to cover colleagues’ shifts for annual leave and sickness, sometimes at short notice.

If you are a dynamic, friendly and adaptable personality who enjoys diversity, this could be the role for you.