Emergency Department Reception Team Leader

Job overview

Permanent | Full-time

Interview date: Wednesday 29th, and/or Thursday 30th April

We are looking for someone to join our Emergency Department (ED) at Sheffield Children's. You will help support the smooth running of our busy 24/7 reception, Acute Assessment Unit (AAU), and GP in ED service. This is a dynamic and busy role requiring flexibility and leadership.

Our team comprises around 19 staff, working across a full 24/7 shift pattern. Together, they provide essential support to one of the most high-pressure areas in the hospital. You will work with another Team Leader and the Operational Support Manager, ensuring service delivery across all administrative functions.

About You:

• Substantial administrative experience, including staff supervision and training
• Excellent IT skills with experience using databases and administration systems

If you're ready to lead from the front, bring clarity in busy moments, and help maintain a high standard of patient-facing admin services in a rewarding environment — we would love to hear from you.

Main duties of the job

Reporting into the Operational Support Manager, your responsibilities will include:

• Work as Senior Admin and Clerical Receptionist, while overseeing the wider admin and clerical team
• Manage rotas, annual leave, and ensure correct staffing levels across Reception, AAU, and GP in ED
• Provide guidance on daily operational issues, ensuring resolution of problems as they arise
• Support recruitment, performance management, and training for all admin staff
• Ensure all admin responsibilities are delivered and to a high standard of care

Detailed job description and main responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

*** This role has been assigned the occupation code 4142 using the CASCOT coding tool. To check the eligibility of this code for sponsorship and right to work please visit - UKVI web address https://www.gov.uk/government/publications/skilled-worker-visa-eligible-occupations/skilled-worker-visa-eligible-occupations-and-codes

Please note: We do not offer visa sponsorship for Band 2 roles.

Diversity Statement

At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [email protected]. Together, we’re building a workplace where everyone belongs.

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