ELearning Clerical Support Apprentice

Job summary

Main duties of the job

This post is only open for applications for individuals employed by Portsmouth Hospitals University NHS Trust and Isle of Wight NHS Trust

Band 2: £24,465 per annum

Contract Type: Permanent

Full time hours: 37.5 per week

Work Base: Queen Alexandra Hospital, Southwick Hill Road, Cosham, Portsmouth, PO6 3LY

Key Responsibilities

Customer Service & Frontline Support

• Act as the face of the department, providing professional and friendly support via the Library issue desk, telephone, and email.
• Efficiently handle customer queries, learning when to provide immediate solutions and when to escalate to senior staff.
• Provide vital support for Trust Induction processes, including setup, execution, and troubleshooting.

Digital & Technical Support

• Develop a working knowledge of online databases (such as ESR, Clinical Skills.net) to manage course details and provide basic training to NHS staff.
• Use the Microsoft Office suite to manage professional correspondence, maintain calendars, and produce spreadsheets to track training data.
• Learn to identify hardware needs, maintain existing IT equipment, and coordinate repairs for software or hardware faults.

Professional Development & Collaboration

• Work collaboratively with colleagues to meet departmental goals and contribute your own ideas for improving working procedures.
• Proactively seek feedback and guidance from senior staff to expand your professional skillset.

Job responsibilities

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veterans status, colour, religion, disability, sexual orientation, and beliefs.