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Job Description
Emergency & Urgent Care
Job Title Emergency Department Receptionist
Band Band 3
Division Emergency & Urgent Care
Hours 37.5 — Flexible shift pattern including days, evenings, nights and weekends
Annual Leave
27 days per annum increasing to 29 days after 5 years NHS service and 33 days after 10 years of NHS service
Accountable to ED Senior Support Officer
Responsible to Emergency Department Service Manager
Receptionists working within the Emergency Department are the first point of contact for patients and visitors attending the department and are expected to demonstrate a high level of professionalism, care, courtesy and respect when greeting patients.
Working in a busy environment, Emergency Department Receptionists will book patients into the department, answer telephone queries and undertake a range of administrative duties to support the effective running of the department.
Hours The emergency department is open 24 hours a day, every day of the year, including bank holidays. You will be rostered to work a range of shift patterns which include days, evenings, nights and weekends. The shift patterns are listed below: -
Shift Hours Early 07:00 – 15:00 Day 10:00 – 18:00 Late 15:00 – 23:00 Twilight 1 16:00 – 00:00 Night 23:00 – 07:00
30 Minutes Break
Main Duties
The Emergency Department has two reception areas (Main Reception and Majors). Receptionists will be trained to work in both areas.
Job Summary
Receptionists working within the Emergency Department are the first point of contact for patients and visitors attending the department and are expected to demonstrate a high level of professionalism, care, courtesy and respect when greeting patients.
Working in a busy environment, Emergency Department Receptionists will book patients into the department, answer telephone queries and undertake a range of administrative duties to support the effective running of the department.
Key Relationships
The post holder will work as part of the Emergency Department administration team and will work closely with the following post holders:
Main Duties
The Emergency Department has two reception areas (Main Reception and Majors). Receptionists will be trained to work in both areas.
Reception
Majors
Special Conditions
Staff will be expected to be available to work bank holidays