ECG Waiting List Officer

Job overview

ECG Waiting List Officer

Band 3

37.5 hours

Permanent

An exciting job opportunity has become available within the busy ECG Department here at Stepping Hill Hospital.

The successful candidate will be part of a friendly and dedicated team, supporting the effective booking of patients for their diagnostic appointments and helping to maintain the smooth flow of patients through the department. This is a key front‑line role, ensuring a positive experience for patients and supporting the delivery of a high-quality, efficient service.

You will be responsible for a range of administrative and reception duties, including managing appointment systems, liaising with clinical staff, handling patient enquiries both face‑to‑face and over the telephone, and ensuring patient records are accurately maintained. Excellent communication skills, attention to detail, and the ability to work well under pressure in a busy environment are essential.

This role would suit someone who is organised, flexible, and committed to providing excellent patient care, with the ability to work both independently and as part of a team. In return, we offer the opportunity to work within a supportive department, with access to ongoing training and development within the Trust.

Main duties of the job

As a Waiting List Officer for the ECG department your main duties will cover:

• Managing waiting lists by priority and date order
• Booking those next on the list to a date and time that suits them
• Answering and signposting general enquiries from patients calling our appointments line
• Working collaboratively with the directorate team to ensure the capacity & demand balance is right
• Organising your workload and being organised
• Helping to supervise when needed the reception team
• Covering on reception when needed
• working with CDC providers to ensure capacity is filled

Detailed job description and main responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role is unfortunately not eligible for visa sponsorship under the UK Health and Care Worker or skilled worker visa route. This is due to the position not meeting the minimum salary threshold of £41,700 per annum and the required skill level set by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have the right to work in the UK.