ECC Administration Officer

Job overview

To provide clerical support to Medical & Nursing staff within the Urgent and Emergency care service line within the medicine business unit.

To undertake clerical duties at the direction of the admin team lead and service line managers including but not limited to booking in patients in a busy emergency care environment, dealing with sensitive medical records and interacting with visitors and relatives.

Main duties of the job

To greet all patients and relatives attending the Emergency Care Centre / Blaydon UTC in a professional manner.

To ensure all patients coming into the A&E / Blaydon UTC departments are registered efficiently and accurately on to the Trusts electronic computer systems.

To provide front line reception / ward clerk duties, answering telephone enquiries from GPs, patients, relatives, members of the public and other organisations

This role will require cross site working between Queen Elizabeth Hospital and Blaydon UTC

Detailed job description and main responsibilities

To greet all patients and relatives attending the Emergency Care Centre / Blaydon UTC in a professional manner.

To ensure all patients coming into the A&E / Blaydon UTC departments are registered efficiently and accurately on to the Trusts electronic computer systems.

To provide front line reception / ward clerk duties, answering telephone enquiries from GPs, patients, relatives, members of the public and other organisations

Answering face to face enquiries from patients and clinical staff within the department

Work as a team and autonomously delivering a comprehensive administration / clerical service to all areas within the Emergency Care Centre.

To manage appointment systems, patient’s registration systems and all other service software. In addition, booking, rescheduling and cancelling patient clinic appointments

Maintaining patient computer and paper records

To offer flexibility around the working patterns to ensure adequate staffing levels during all service hours.  As an Emergency Department post holders will be expected to work on a 24hr rota including weekends and Bank Holidays including Christmas and New Year.

Liaising with internal and external agencies

Ensuring Discharge Summaries are raised and sent out in a timely manner.

Maintain the high standards of the Emergency Care Centre and all departments associated within it.

Provide excellent customer services to all our patients and visitors to the service.

Assist in the training and development of new staff.

This role will require cross site working between Queen Elizabeth Hospital and Blaydon UTC