e-Referrals & Digital Training Manager

Job overview

Reporting to the Outpatient Booking Services Manager, the Service Manager is expected to be the Trust Specialist Lead for NHS Digital's e-Referral Service. Also to manage digital training within the outpatient booking team.

The role is based at Pydar House with the Outpatient Booking Team.  This role is responsible for ensuring compliance with the national e-Referral System, including the Directory of Services for all referrals and Advice and Guidance  of all GP and internal referrals including suspected cancer.

You will also support the Head of Patient Services and Outpatient Booking Services Manager in providing expert operational and technical support to Trust Senior Management, clinicians and administrative staff on all issues relating to eRS including Directory of Services.

Main duties of the job

Maintain national e-Referrals services and associated management of all GP referrals into the Trust and escalating capacity shortfalls to care groups/leads where required.

The post holder is expected to be a point of contact through being a visible, accessible and assertive figure to whom both administrative and clinical staff can turn to for assistance, advice and support, ensuring prompt action to resolve the concerns .

To interpret eRS data, identify any possible data quality issues, and refer these on to the relevant department. Delivery of Advice and Guidance Services via eRS. Delivery of mandated NHS Digital Paper Switch Off programme.

Detailed job description and main responsibilities

PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.

To be an employee of the NHS you need to successfully complete the following:

• Identity Checks
• Professional registration and qualification checks
• Employment history and reference checks
• Occupational Health clearance
• Satisfactory Disclosure and Barring Service check
• Right to work in the UK

For further information please visit:

https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation

We reserve the right to close this advert early.

We may be able to offer flexible working. Please discuss at interview.

We may be able to offer sponsorship but this is not guaranteed.