Duty Officer

Job overview

Following the successful introduction of the Duty Officer role we are recruiting further posts across the North West at all Duty Officer bases including rotating through EOCs.

Applications are invited from those with compassionate and inclusive leadership skills with the vision and drive to take the next step on their career and embark on this opportunity to provide our 24/7 Operational Command Response.

The Duty Officer will assume ‘on the day’ responsibility for fleet & resource management within their area, dealing with any issues that arise during their rostered duty. Duty Officers will be fully trained to NARU Operational Commander level and provide a 24/7 Operational Command response throughout the whole footprint of the trust.

Main duties of the job

Duty Officers will play a key role in the day-to-day management of hospital delays as part of their operational function, acting as a single point of contact for operational issues during their shift – assisting EOC and local management teams to resolve issues.

Out of hours they will provide operational leadership within the areas. During the out of hours period the Duty Officers have a responsibility for all operational staff on duty, including PTS.

They will also work within EOCs to support EOC colleagues in resolving operational issues.

Postholders will also have responsibility for the health and wellbeing of staff during their shift, responding to welfare and support needs. They will respond to requests for assistance from crews and complete initial fact-finding investigations around on shift issues. The Duty Officers will be qualified commanders and provide a first line response to complex and major incidents providing 24/7 cover throughout the trust.

Following shortlisting, candidates will undertake an online examination, candidates successful at this stage will then progress to assessment centre and professional discussion. Details of assessments will be shared in due course.

For further information prior to applying, please contact the person from the area which you are interested in applying for:

Cumbria and Lancashire- Gareth Barnes – [email protected]

Greater Manchester- Adam Foster- [email protected]

Cheshire and Merseyside – Gareth Edmunds- [email protected]

Detailed job description and main responsibilities

Please ensure  that you have read and understood the job description and person specification before making an application.