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The Domestic Services Zone Coordinator is responsible for providing operational leadership to the ward-based services Team Leaders for both Domestic and Catering services, ensuring the promotion of high-quality patient care in a complex acute setting.
The post holder will be accountable to the Assistant Facilities Manager for the respective zone and support the department in the delivery of national, regional, and local directives in an ever-changing NHS Landscape.
The post will provide effective leadership to the ward-based services Team Leaders and domestic and catering workforce, ensuring the delivery of an efficient and effective, value for money, customer focused environmental decontamination and general cleaning service and the ward-based food and hydration service to meet the needs of our patient’s, visitors, and staff.
To lead on the implementation of any service developments which impact upon the operational ward-based services or general cleaning service for example and in particular the outputs of the Ward Based Services Review, National Standards of Cleanliness 2021 and the Food Services Review.
To develop and maintain excellent working relationships with key stakeholders such as the IPC team, Catering Management Team, Clinical colleagues, Estates colleagues and any external providers of services or goods.
To ensure adherence with the Trusts PROUD values.
To be responsible for the first line management of the Domestic and Food and Hydration Team Leaders, working at ward and department level within a defined area (zone).
To be proficient in the application of the National Standards of Cleanliness and the National Food Review ensuring that service levels are aligned to and meet required standards and legislation.
To be responsible for ensuring that the quality of work activities undertaken by the designated team (domestic or food and hydration) are monitored using written and IT based systems, through audit and that these are in accordance with response times and KPI’s.
Constantly monitor working practices and constantly review service delivery to achieve optimum performance in order to reduce cost and improve service provision across responsibility area (zone).
To be proficient in the use of the Trusts cleanliness audit tool. Create, manage and report on cleaning audits for own area ensuring that the required number of audits are undertaken in line with the agreed frequency per period.
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.