Divisional Director of Operations - Community Division

Job overview

Thank you for your interest in becoming part of the amazing #TeamNorthMid.

We want the best but more importantly, the right people to join North Middlesex. We have an exciting opportunity to join the senior team at North Middlesex in the role of Divisional Director of Operations (DDO) for our Community and Patient Access Services Division.

We are looking to recruit leaders who want to understand and celebrate the diversity of our local patient and staff populations. Leaders with a growth mindset – who choose to see that there’s always a solution to a defined problem – and have the skills to coach for improvement and motivate the individuals and teams around them to perform at the highest level and embrace our Patient First Management System.

Main duties of the job

This role reports to the Divisional Clinical Director and will work closely with clinical, operational and corporate colleagues across the Trust and beyond with a variety of external partnership organisations.

This is a challenging but rewarding role and the successful post holder will need to have strong personal resilience to deal with the day-to-day pressures of leading large and complex services through the busiest time the NHS has ever seen. You will join a team of passionate and talented people who are highly committed to providing the best care to the people of our community.

In return, we will support you to develop into this role professionally with a significant personalised development plan which includes exposure to executive directors and board-level decision making. We offer successful values driven apprenticeship programmes at all levels including Masters. If successful, candidates will have access to these development opportunities through our portfolio of programmes.

Detailed job description and main responsibilities

The Divisional Director of Operations (DDO) has a portfolio of work which contributes to the delivery of the Trust’s Patient First Strategy by working in partnership with the clinical and corporate divisions, executive team, external partners and commissioners. It is an exciting time to be part of the Community and Patient Access Services Division at North Mid, where the priority is integrating community and hospital services, driving an ambitious transformation programme and shifting the dial on population health.

This is a key senior leadership role within the trust, taking the operational leadership role in a complex division that includes multiple clinical service areas.

The Divisional Director of Operations will be responsible for interpreting and delivering overall health service policy and strategy. The postholder will have a key role in providing operational leadership to a number of clinical directorates, enabling the Trust to deliver its Patient First Strategy and True North: outstanding care for local people.

Specifically, the post holder will be responsible for providing strategic vision and insights, high-level operational business planning input and leadership support to ensure that the division provides high quality patient care and achieves its trustwide and divisional objectives.

The DDO will:

• Drive the operational performance and strategic development of the clinical directorates, including the delivery of high quality patient care, robust clinical governance, patient safety, clinical quality, and delivery of sustainability targets.
• Work with triumvirate members, other divisions and the executive Directors for driving forward corporate and cross-cutting programmes of work and service direction.
• Work closely with the Divisional Clinical Director and Triumvirate colleagues to shape and implement the corporate objectives for the Trust.
• Have an external focus to facilitate greater working across System, Place and Neighbourhoods, representing the Trust at a senior level within the NHS and community and with partner organisations, working closely to institute integrated working in the best interests of our local population.

The DDO will have responsibility for the operational management of the division, ensuring the effective implementation of national and local strategies and the delivery of service objectives within available resources on all sites (both within and outside the trust) within the remit of the division.

The DDO is expected to lead on designated trust wide developments which cross divisions and integrate streamlined services.