Divisional Coordinator - Neurology

Job summary

To provide comprehensive administrative support to the Divisional Management Team.

To work with the minimum of supervision in an organised, efficient manner in order to maximise the effective use of both their own time and that of managerial staff.

It is essential that the post holder uses initiative compatible to the role, and is able to multitask whilst maintaining confidentiality at all levels at all times.

To ensure the delivery of national targets by managing the utilisation of outpatient capacity, processing room booking requests and monitoring rooms available due to annual/study leave.

Validation of data on the iCS PAS (Patient Administration System) to maintain the quality and content of data held.

Input and process information in accordance with the patient access policy and DH guidelines.

Provide advice & guidance re patients awaiting admission/appointment/re-admission to Trust employees.

Main duties of the job

Deal with all queries, correspondence and telephone calls in a timely, professional and sensitive manner.

Manage electronic diaries to co-ordinate internal and external meetings.

Prepare papers for meetings, attend, take and type minutes as required.

• Assist the Divisional Operational Manager in the running of the IVIg process. Input medication information for each patient on to the National Immunoglobulin database in a timely manner. Monitor the IVIg review spread sheet and ensure patients are reviewed within required timescales so that efficacy outcomes are obtained. Co-ordinate IVIg Approval Panel meetings ensuring data is recorded on the database correctly.

Oversee Divisional Administrator in the running of the Trust Orthotics Service.

Liaise with Consultants and Divisional Managers to schedule outpatient sessions to ensure that all capacity is fully utilised both at WCFT and external providers.

Administer the BookWise clinic room scheduling system ensuring rooms are cancelled for all annual and study leave and booked for additional clinical activity.

Manage consultant and nurse annual leave requests.

Liaise with external sites were WCFT Consultants provide outpatient activity as required.

• Use iCS to access patient records for project work and waiting list issues when dealing with queries/complaints etc. Retrieve case notes as required

Job responsibilities

The Walton Centre NHS Foundation Trust is the only NHS trust to hold dual accreditation for the Investors in People. We invest in people and we invest in wellbeing standards and have been awarded Gold status for both. The Walton Centre is a leader in the treatment and care of neurology and neurosurgery, placing the patient and their family at the heart of everything we do. As the only specialist hospital trust in the UK dedicated to providing comprehensive neurology, neurosurgery, spinal and pain management services we are proud to be rated as an Outstanding Trust by the Care Quality Commission (CQC), and champion change throughout the field of neuroscience. Originally formed in 1992, the Trust received Foundation Trust status in 2009.

With around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and 18,000 inpatients each year. We have leading specialists and incredibly dedicated staff delivering excellent clinical outcomes for brain, spinal and neurological care nationally and internationally. Teams across our site in Fazakerley, Liverpool, offer a world-class service in diagnosing and treating injuries and illnesses affecting the brain, spine and peripheral nerves and muscles, and in supporting people suffering from a wide range of long-term neurological conditions.