Dispatcher/Receptionist

Job overview

We are looking for permanent Receptionist/Dispatcher's to join and expand our existing multi-disciplinary Team to cover a range of shifts across Cardiff Royal Infirmary and Barry Hospital.

Main duties of the job

About the role:

Working within a busy environment you will be responsible for recording patient arrivals, answering calls, preparing clinics and handling confidential information. Successful candidates will be required to dispatch appointments appropriately, including home visits.

You should have excellent team working skills and you must be reliable and flexible to meet the needs and demands of the service. This role will include working unsociable hours, and there will also be a requirement to work during bank holiday periods.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac

CAV 24/7 - ‘Right place, First Time’

Urgent Primary Care access is changing in Cardiff and Vale. What is CAV 24/7? A comprehensive ‘Phone First’ service that provides enhanced clinical telephone triage to ensure the citizens of Cardiff and Vale access safe and effective urgent care, underpinned by the principle of ‘right place, first time’.

About you:

Previous reception experience would be highly advantageous, however if you have previous customer service and administration experience (ideally gained within a healthcare environment) we are waiting to hear from you.

You will be required to have good communication skills, be computer literate and the ability to work well under pressure, the ability to stay calm will be essential.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Full duties are included within the Job Description for this role.