Discharge support worker, discharge lounge

Job overview

Are you a compassionate, motivated individual who enjoys working in a fast-paced environment? Join our team as a Healthcare Support Worker in the Discharge Lounge, where you'll play a vital role in helping patients transition safely from hospital to home.

This is a unique and rewarding opportunity to support patients during one of the most important parts of their care journey—discharge. You’ll assist with personal care, mobility, basic observations, and emotional reassurance, ensuring each patient is comfortable, informed, and ready for the next step.

Working closely with nurses, doctors, therapists, and discharge coordinators, you’ll be part of a supportive, multidisciplinary team dedicated to improving patient flow and enhancing the discharge experience. Strong communication skills, compassion, and the ability to work efficiently under pressure are key in this role.

Your day-to-day will be varied and meaningful—supporting patients, coordinating with transport, updating records, and ensuring each discharge is smooth and safe.

If you're looking for a role where your care truly makes a difference and no two days are the same, we’d love to hear from you.

Main duties of the job

-Liaise with Doctors, Therapy Services, and Social Services, CHC team, Housing and  any other appropriate members of the Multidisciplinary team to provide a proactive  and continuous process of discharge planning.  -To maintain accurate electronic and paper documentation in relation to discharge  and discharge planning.  -To escalate delays in patients discharges timely and appropriately to the Ward  Manager, Matron and discharge team.

-To assist the registered nurse by undertaking activities relevant to ensure the safe  and timely discharge of patients i.e. ensure IDS completed TTOs are ordered and  transport arranged.

Detailed job description and main responsibilities

Join our dynamic and compassionate team as a Healthcare Support Worker in the Discharge Lounge, where you will play a vital role in supporting patients as they prepare to leave hospital care. This fast-paced unit is essential in ensuring safe, timely, and smooth discharges, helping to improve patient flow and enhance the overall hospital experience.

You will work closely with nurses, doctors, therapists, discharge coordinators, and transport teams, providing hands-on care to patients who are medically fit for discharge. Your responsibilities will include assisting with personal care, mobility, vital signs, and offering reassurance and support to patients and families during the discharge process.

Strong communication and teamwork skills are essential, as you'll be a key link between wards, patients, families, and external services. The ability to remain calm, organised, and compassionate in a busy environment will help ensure every patient leaves our care with dignity and confidence.

This is a rewarding opportunity for someone who is caring, proactive, and committed to making a real difference every day.