Directorate Support Manager

Job overview

We have an exciting opportunity within the MSK business unit as Directorate support manager.

As a key member of the operational team, reporting to the deputy operations manager, the post holder will be responsible for managing limited and defined service areas within the Directorate for Trauma and Orthopaedics. Primarily working with and analysing data to produce reports which will support the planning, development, implementation of service improvement and effective use of resource to delivery  national waiting times targets.

The role will be integral in monitoring the PTL and outpatient utilisation, reviewing QSIS and PALS concerns and managing the harm review process for the Directorate. Monitoring key local and National targets with an emphasis on service improvement.

Provide cross cover across the Directorate as required.

Main duties of the job

You will be responsible for managing the administrative and clerical teams to provide an effective support service to the clinical teams and ensure  effective use of resource (theatre and clinic capacity).

You will be responsible for delivery of the PTL and ensuring effective use of theatre and clinic capacity in line with appropriate policies to ensure delivery of national  performance standards and waiting times.  This will require knowledge and understanding of national performance standards  and  theatre /  clinic scheduling processes and  RTT and  GIRFT standards. As part of a dynamic operational team you will be integral to developing and implementing improvement programs and staff engagement initiatives.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:

-        applied for a Graduate visa

-        or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

-        or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment

This vacancy will close at midnight on 14th April 2026.

Interviews are due to be held on 24th April 2026.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.