Director of Transactional Services

Job overview

Join MFT as our Director of Transactional Services and lead with purpose at one of the largest and most complex NHS Trusts in England. This pivotal role offers a unique opportunity to manage and optimise key workforce functions, including Recruitment, Payroll, Workforce Systems & Technology, and Workforce Information, at size and scale. Reporting directly to the Deputy Chief People Officer, you will work in close partnership with senior leadership teams to ensure seamless, efficient, and compliant service delivery, collaborating and developing trusting, effective and solid relationships, forging ideas and working to shared goals.   You will lead a team of dedicated professionals, fostering a culture of collaboration, innovation, and excellence and your leadership will be instrumental in setting the strategic direction for transactional services, driving process efficiencies, enhancing data management, and ensuring robust compliance across all functions. It goes without saying that this role is a key enabler of the MFT People Plan—supporting its delivery through streamlined, customer-focused services that empower our workforce. In short, if you are an inspiring, forward thinking, strategic leader, with a track record of delivering high-impact workforce services and creating environments where people flourish—this is your moment, and we’d love to hear from you.

Main duties of the job

• Provide strategic leadership to the Recruitment, Payroll, Workforce Systems, and Workforce Information teams, ensuring efficient and compliant operations.
• Develop and implement a strategic vision for Transactional Services that supports organisational goals and enhances employee experience.
• Lead the service improvement agenda, focusing on process efficiencies, automation, and customer service.
• Act as a senior advisor to Executive Directors and Clinical Group leaders, using your expertise to influence workforce strategy and decision-making.
• Champion a proactive, evidence-based approach to service delivery, ensuring interventions are impactful, measurable, and aligned to Trust values.
• Build and nurture a strong internal community, ensuring consistent, high-quality practice across MFT.
• Represent MFT nationally and regionally, building strategic partnerships and bringing in fresh thinking to enhance our transactional services.
• Lead and inspire your team through coaching, development, and performance management, ensuring they are empowered to deliver excellence and innovation.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading.

Candidate Information Pack

To support this vacancy, we have developed a bespoke ‘Candidate Information Pack’ which provides specific information about the role and the Selection Process. To request a copy of this pack, please contact Executive Assistant/Office Manager to Chief People Officer & Deputy CPO Susan Ramnaught, via email [email protected].

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.  As an inclusive employer, we are here to support you.  If you have any special requirements to help you with your application, email our team at [email protected].

We’re looking forward to hearing from you!