Digital Systems Training Administrator / Trainee Trainer

Job overview

The Digital Systems Training Team are a small, dedicated group currently based at our off-site Regus offices. We deliver training, provide system access and ongoing support to all staff who use our clinical systems across the Trust, including Darent Valley Hospital, Queen Mary’s Hospital Sidcup, Gravesend Urgent Treatment Centre, and the Livingstone Community Hospital Community Diagnostic Centre. Our training is delivered face to face, via Teams or through bespoke eLearning developed by the team. We are seeking an enthusiastic and hardworking individual to join us, who is eager to learn and adaptable to support the evolving needs of the Trust.

This position will not be supported for visa sponsorship.  All applicants are expected to have valid right to work document to work in the UK when applying for this position.

Please note, this post may close earlier than the given closing date once a sufficient number of applications have been received.

Main duties of the job

The post holder will be integral to Dartford & Gravesham NHS Trust’s implementation of Clinical System Developments by undertaking the administrative and account-setup functions for the Training Team.

The nature of the role involves unpredictable work patterns due to the high number of ad hoc queries, training and assistance requests from all departments within the Trust.

Part of the role will involve developing as a Trainee Trainer.

The trainer aspect of the role will increase as certain admin. functions decrease with the introduction of electronic bookings, but is not anticipated to exceed more than 1 day per week in the first year and not more than 2 days per week in the second year. However, providing admin. is completely up to date, more training time will be possible.

There is potential to move into a training post in the team, but this will be dependent on vacancies and on service requirements in an environment where digital developments rapidly change.

Detailed job description and main responsibilities

Managerial responsibilities:

Perform routine and ad hoc administrative duties according to the various standard procedures within the team. A large proportion of the tasks require computer use. These include but are not restricted to the following:

Answer phones and action as appropriate. This will involve both answering queries and taking action personally and deciding which more-complex queries should be passed on to relevant staff.

Make training bookings into the team electronic diaries following the Standard Operating Procedure. Bookings may come from a variety of sources, eg email, telephone, in person, via the IT Service Desk Portal

Organise training schedules by allocating trainers to sessions for Rotations and new intakes.

Ensure training appropriate IT equipment is maintained and ready for training sessions

Check answerphone and action accordingly. This will involve judging whether queries can be answered or actioned personally or need to be passed to relevant staff.

Check incoming items on the IT Service Desk Portal and action (oldest calls first). Update calls as appropriate.

Rebook outstanding DNAs and cancellations from rotations and new intakes

Escalate to Digital Systems Training Manager any staff who DNA twice

Emails – check and action incoming requests, oldest first

Emails – follow up emails requiring action and check on progress, oldest first

Filing as required (mainly emails and scanned documents with some paper-based)

Please see attached job description for further information