Digital Support and Project Officer

Job overview

Working autonomously as part of the Implementation Team, the post holder will provide high level system, project and administrative support to more senior staff by assisting in the implementation and support of a range of clinical and patient management systems.

The post holder will be required to give support to the Implementation Manager in day to day support and configuration in a range of internal and national systems. They will also be required to assist in project planning and implementation of new functionality.

Main duties of the job

Working as part of the Implementation Team they will be the first point of contact for many staff and will be required to provide support, training and guidance along with contributing to the development of policies and procedures.

The post holder is expected to have a good level of interpersonal skills to communicate effectively and work independently to prioritise a multitude of conflicting tasks effectively.

Contribute to the running of Digital support functions and optimising efficiency for a wide range of local and national systems. Provide training and support on a range of systems, process and Welsh Government rules that may be highly complicated and/or sensitive, relaying skills advice, support and training as necessary. Support the Implementation Team Manager and key stakeholders during the ‘go-live’ phase of major systems implementation. Identify weaknesses or additional / specific needs and provide further support and assistance to those users who require it.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

Contribute to the running of Digital support functions and optimising efficiency for a wide range of local and national systems. Provide training and support on a range of systems, process and Welsh Government rules that may be highly complicated and/or sensitive, relaying skills advice, support and training as necessary. Support the Implementation Team Manager and key stakeholders during the ‘go-live’ phase of major systems implementation. Identify weaknesses or additional / specific needs and provide further support and assistance to those users who require it.