Digital Outreach and Strategic Impact Lead

Job overview

We are seeking a digital communications innovator with a passion for community impact.  If you believe that lived experience should shape the future of mental health services, we have an exciting opportunity for you.

The newly formed involvement and engagement department is building a co-creation community that puts patients, carers, and local voices at the heart of everything we do.  As the Digital Outreach and Strategic Impact Lead, you will play a critical role in making this vision a reality by harnessing the power of digital platforms to inspire, engage, and involve people in meaningful ways.

You will develop outreach strategies to grow and energise our Co-creation Community, bringing together service users, carers, families, and local partners. You will design and deliver creative online campaigns that invite people to shape services and share their views.  You will also develop and manage digital tools and content to support involvement through social media and other interactive platforms.

Following the development of an ambitious Co-creation strategy, you will manage and report on the impact of our involvement work, helping us to understand and amplify the differences that co-creation makes to service design and patient outcomes.  You will collaborate with internal and external communities to EMB co-creation principles across the trust.

Main duties of the job

Support the development of a modular training programme for Co-creation Community members to allow them to use their lived experience to inform service development and improvement.

Support members of the Co-creation Community to access relevant training to enable and empower them to use their views and experience to inform co-creation projects.

Have an appreciation of the social factors of mental ill health and the compounding effects of health inequalities, i.e., social exclusion from mainstream activities, discrimination, stigma, etc, which contribute to extraordinary physical ill health.

Have an appreciation of the challenges facing people and families in accessing mental health services.

Facilitate partnership working with staff, service users and their families and carers to ensure involvement is considered in models of care.

Effectively manage own time to meet the needs of the business and those of the wider team.

Contribute to the achievement of any business priorities within the Department.

Support cocreation in developing new policies or policy changes to support service user and carer voices and perspectives to be heard and acted upon throughout trust policies.

Detailed job description and main responsibilities

Please see the attached job description for full details of the main duties and responsibilities of the role.