Digital IT Support Technician - Asset Management

Job overview

Digital Support Technician – Asset Management

Give IT support where it really makes a difference

Manchester University NHS Foundation Trust (MFT), is the largest acute trust in the UK, with over 25,000 staff caring for over million patients a year. Combining 10 hospitals and community services from across Greater Manchester, we provide outstanding patient care and services.

Our ambition is to build on our leading initiatives and revolutionise the way we work together. That’s why we’re embarking on a programme of unprecedented transformation that will see cutting-edge digital solutions integrated across all our sites and services. This is an opportunity to develop your skills at the forefront of advances in healthcare management.

Selection process

If you are shortlisted, you will be contacted by email with further details of the selection process. This process will be carried out either onsite at the location of the role or, more commonly at the moment, via MS Teams, so you will be required to have access to this software.

If you are shortlisted, you can expect to hear from us within 10 working days of the advert closing.Participate in the delivery of an efficient, responsive, effective and customer focused IT support service. Junior IT Technicians will have responsibility for ensuring that IT technical support is provided to appropriate levels of customer service in line with corporate Service Level Agreements.

Main duties of the job

As a Digital Support Technician – Asset Management, you will take a lead role in ensuring the Trust’s digital infrastructure is supported through the strategic and operational management of IT assets. Operating within the Digital Services Directorate under the Technology – Digital Operations department, you will be responsible for overseeing the full lifecycle of digital assets—from procurement and deployment to maintenance and decommissioning—ensuring compliance with procurement policies, financial governance, and national standards.

You will lead on the maintenance and integrity of the Trust’s Configuration Management Database (CMDB), coordinate complex asset deployments across multiple sites, and provide expert guidance to junior technicians and support teams. Your role will involve proactive engagement with stakeholders across Digital Services, clinical teams, and external suppliers to ensure asset management processes are efficient, secure, and aligned with service delivery goals.

This position is suited to experienced IT professionals with a strong background in infrastructure support, asset governance, and service management. You will be expected to contribute to policy development, lead audits, support procurement planning, and drive continuous improvement initiatives. The role may involve cross-site travel and participation in out-of-hours support as required.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading.  So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [email protected].

We’re looking forward to hearing from you!