Digital IT Support Specialist

Job overview

The role involves maintaining the technology infrastructure, including installations, configuration, upgrades, and support of all client systems infrastructure on desktops and virtual Windows servers. It also includes supporting the Trust's electronic patient record system, EPIC, and providing technical guidance and support to colleagues to deliver seamless 1st, 2nd, and 3rd line support services.

Main duties of the job

• Support and assist Digital IT Support and End User Technology colleagues in planning, organising, and delivering high-quality end-user technologies consistent with healthcare industry standards and EPIC best practices.
• Provide technical expertise in the administration of supporting infrastructure and applications, including maintaining antivirus systems, VDI environments, hardware asset management, and mobile device management tools.
• Support the maintenance of the Trust's systems and applications in both on-premises and cloud-based environments.
• Advise and support Digital Support and End User Technology colleagues on capacity and availability management, recommending efficient and effective solutions.
• Lead on the installation, configuration, management, maintenance, and monitoring of all workspace devices, hardware, and software upgrades in line with Trust standards.
• Provide specialist technical advice on the security and confidentiality protection of the Trust’s PCs, mobile devices, and data against external and internal security breaches.
• Ensure the management, monitoring, and resolution of incidents, problems, and service requests in own areas in line with agreed timescales, processes, and procedures.
• Support and assist Digital Support and End User Technology colleagues in delivering seamless digital support services, covering 1st, 2nd, and 3rd line support with knowledge sharing at the core.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading.  So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.   Diversity Matters MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [email protected].  We’re looking forward to hearing from you!