Digital Infrastructure Technician

Job overview

A vacancy has become available within the Infrastructure Team for a Digital Infrastructure Technician. This role offers an exciting opportunity to join a forward-thinking team of skilled technicians, dedicated to maintaining a robust, high-performing, and modern ICT infrastructure.

The Digital Infrastructure Technician will play a key role in ensuring the stability, security, and efficiency of the NSFT Trust’s IT infrastructure. This position is responsible for the implementation, support, maintenance, monitoring, and continuous improvement of core digital systems, ensuring they operate reliably and effectively to meet the needs of the organisation.

Working collaboratively with colleagues across the Digital Services such as Service Desk, Field Support and Systems teams, the post holder will contribute to the delivery of high-quality digital services. Responsibilities will include, but are not limited to:

• Administration and optimisation of servers, networks, and telephony technologies
• Troubleshooting and resolving hardware and software issues
• Implementing and maintaining security protocols
• Managing backups and disaster recovery processes
• Ensuring compliance with organisational policies and procedures

Main duties of the job

The successful candidate will possess extensive experience in supporting and deploying a range of technologies, including but not limited to Microsoft server operating systems and applications, Cisco networking equipment, Azure cloud services, SQL databases and Veeam backup solutions. This role will also involve leading technical aspects of infrastructure projects, implementing new technologies, and demonstrating a proactive attitude toward learning and supporting emerging systems.

Applicants must hold a minimum of one industry-recognised technical ICT qualification, such as Cisco Certified Network Associate (CCNA) or Microsoft Certified Systems Engineer (MCSE), along with ITILv4 Foundation certification. Candidate must be educated to degree level standard in any ICT subject or equivalent qualification or experience.

We are seeking an individual who can quickly familiarise themselves with existing systems and respond effectively to diverse support needs. Strong communication skills, a practical and solution-focused approach to technical inquiries, and the ability to resolve issues efficiently are essential for success in this role.

Due to the importance of this role, the interview process will include four technical competency-based questions, followed by a 30-minute technical assessment to evaluate the candidate’s skills and suitability for the position.

Detailed job description and main responsibilities

In addition to operational duties, the post holder will actively participate in Digital Services projects, requiring strong organisational skills, initiative, and effective communication. A commitment to teamwork and continuous service improvement is essential, as the role directly supports the Trust’s goal of providing robust, high-performing digital systems that enable excellent service delivery for all end users.

NSFT Digital Job Description and responsibilities have been attached