Digital Clinical Lead

Job overview

Are you looking for your next challenge in digital?

We are pleased to be able to offer an exciting opportunity to join the Electronic Patient Record (EPR) Programme Team at Northampton General Hospital. In partnership with our chosen supplier, we have embarked on our digital excellence journey to implement a nationally-leading EPR system that will transform the quality of care for our patients and staff by having instantly accessible information using the latest mobile technology, reducing paper usage and utilising clinical decision support tools.

The Digital Clinical Leads will work as part of a dynamic Chief Clinical Information Officer team. The role is responsible for supporting digital transformation for new digital solutions and upgrades to existing digital solutions across the Trust with clear collaboration with internal and external stakeholders as required. The postholder will have an understanding of digital systems and will support the efficient and effective management of the on-going EPR development, education, implementation and training of our NGH EPR.

We are seeking Digital Clinical Leads as follows:

• 1 x Nurse
• 1 x Digital Medicines (Pharmacy Professional)

Main duties of the job

The role is responsible for operating as a key member of the Chief Clinical Information Officer portfolio which focuses on ensuring there is clinical engagement at all levels of the Group Digital Strategy. The postholder will promote and lead delivery of effective, safe clinical systems with all groups of clinical, administrative and operational staff.

The Digital Clinical Leads will work with multi-professional teams on improving patient care by leading audits, research and benefits realisation data collection, analysis and subsequent improvements to our processes.

The postholder will lead engagement with end users to ensure clear documentation of current state processes and subsequent future state processes and participate in clinical hazard workshops as required. They will work with members of the multidisciplinary team within the hospitals and at community venues, including all clinical colleagues, operational colleagues, administrative personnel and all teams within Digital and the EPR Programme.

Please see detailed job description for further details

Detailed job description and main responsibilities

Main Duties

• To operate as a key member of the Chief Clinical Information Officer portfolio which focuses on ensuring there is clinical engagement at all levels of the Group Digital Strategy
• Promote and lead delivery of effective, safe clinical systems with all groups of clinical, administrative and operational staff
• Provide clinical advice and guidance to support the delivery of the programmes associated with the Group Digital Strategy including the NGH EPR
• To support with the efficient and effective management of the on-going EPR development, education, implementation and training of our NGH EPR with our wider EPR programme team
• To be responsible for supporting digital transformation for new digital solutions and upgrades to existing digital solutions across with clear collaboration with internal and external stakeholders as required

Programme leadership/ delivery

• Ensure visibility within all clinical areas
• Lead ongoing implementation, development and optimisation of EPR with the wider EPR programme team
• Work closely with all CCIOs, Digital Clinical Leads, Digital Clinical Facilitators and Transformation Specialists to ensure delivery of EPR
• Ensure their clinical input in design and configuration of clinical systems and support testing of clinical systems
• Co-ordinate the collection and dissemination of “lessons learnt” from projects to define optimal changes in subsequent processes and procedures
• Support the digital clinical safety officer and promotion of clinical safety within all digital projects and programmes
• Identify, assess and communicate the impact of risks to programmes and work with project managers and Transformation Specialists for project delivery against realistic timeframes
• Assesses evolving hospital processes and evaluate how this impacts care
• Promotes clinical and health intelligence systems capable of reporting measures to evaluate patient outcomes, to support research, and operational improvement across the continuum of care

Leadership and engagement

• Act as role model for all clinical staff – providing a high level of expertise and support across all divisions
• Ensure that the education and developmental needs of staff are commissioned to meet the requirements of the Group’s Digital Strategy. Ensuring a competent, technology-enabled workforce
• Contribute to the assessment of Digital Literacy with the Digital Training and Engagement Manager and Group CCIO
• Ensure that relevant professional stakeholders are consulted and engaged in the design, delivery and evaluation of clinical information systems and that prioritisation of developments is clinically-led by the appropriate clinical/professional groups
• Actively seek views from multi-disciplinary, clinical, administrative and operational colleagues and teams in the development of high quality and innovative clinical information systems that assist clinicians in their delivery of care
• Act as an advocate for digital solutions as an enabler for safe and effective care
• Convey and receive highly complex, highly sensitive and possibly highly contentious information
• Ability and capacity to quickly absorb and understand large amounts of complex, information whether in written, verbal, numerical, analytical and electronic forms
• Act on own initiative to deal with contentious and sensitive issues
• Work with the Group CCIO and Digital Training and Engagement Manager to develop SOPs/FAQs for clinical engagement

Communication/ relationships

• Establish excellent relationships with Digital teams, staff at all levels and external bodies which will support the implementation of collaborative working through leadership, motivation and inspiration of others
• To participate as a Digital Responder with the Digital teams and actively support all staff with digital queries
• Provide leadership and direction across situations where highly complex ideas or concepts need to be conveyed and implemented across the organisation in easily understood language
• Use well developed persuasive, motivational, negotiating, influencing empathetic and / or reassurance skills especially when required to overcome significant barriers to acceptance, thus drawing on the highest level of interpersonal communication skills.
• Produce and deliver where required formal comprehensive reports to relevant clinical Boards
• Support the patient voice by working with trust/ group leads to continuously encourage  digital volunteers and patient representation  in line with the demographic of the population UHN serves

Partnership working

• To work in partnership with wider system leadership structures in supporting collaboration across KGH and NGH and wider ICS/East Midlands Acute Provider Network
• To represent the Group locally, regionally and nationally where required

Innovation

• Challenge the clinical community to identify areas to try out new ideas in a safe way, seeking to define emergent approaches to digital delivery that can be implemented
• Identify areas where innovative digital solutions would improve patient care and efficiencies and promote others to do the same
• Promote the development and implementation of artificial intelligence within the Group to drive excellent patient care
• Support digital research and innovation strategies

For further details please see detailed job description and person specification