Digital Business Specialist - Governance Lead

Job summary

Main duties of the job

To lead the day-to-day running of the digital service quality, including the integrated performance reporting to the Digital Business Manager and other members of the leadership team.

Manage the Trusts objectives relating to service quality and risk, ensuring implementation of the integrated governance strategy, particularly relating to quality and committee service reporting.

Manage the digital service compliments, complaints, mandatory training, risk and national and local policies and providing reports accordingly.

Ensure SIRIs, Complaints and Risks are managed within required timeframes and lessons learnt are shared across the division and wider organisation if required.

To monitor the KPIs and advise on actions to be taken to achieve these and of financial losses/gains accordingly.

Act as a resource to all staff across the Digital Service in relation to Quality, Risk and Governance Reporting.

To provide proactive financial management support to the Digital Business Manager and assist in the maintenance of financial control systems.

Job responsibilities

Isle of Wight NHS Trust (IWT) and Portsmouth Hospitals University NHS Trust (PHU) have a shared vision of a single corporate service across our two organisations, supported by a single set of identical systems and processes, under joint leadership, to drive significant efficiencies, improve employee experience, and return time to patient care.This vacancy is part of the Single Corporate Services Division.

Why are we changing the way we deliver Corporate Services? Working as a partnership, both IWT and PHU have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this. The creation of a single corporate service is essential for us to support our clinical and operational services, and our wider transformation programme.

The single corporate service is delivered across both organisation. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally.