Digital Business Partner

Job overview

The Divisional Digital Business Partner will act as the primary liaison between clinical and corporate divisions and the Digital function, ensuring digital services, transformation initiatives, and technology solutions align with operational and strategic objectives across the Trust.

The postholder will work collaboratively with divisional leaders, clinicians, operational managers, and technical teams to identify opportunities for digital innovation, improve service delivery, support transformation programmes, and maximise the benefits of digital technologies in patient care and operational performance.

The role will support the delivery of the Trust’s digital strategy, promoting user engagement, digital adoption, service improvement, and data-driven decision-making.

Main duties of the job

Relationship Management & Business Partnering

• Develop strong working relationships with divisional leadership teams, clinical services, operational managers, and corporate departments.

• Act as the key point of contact for digital requirements within allocated divisions.

• Provide digital advice and guidance to support operational and strategic priorities.

• Represent Digital Services at divisional meetings, programme boards, and operational forums.

• Build stakeholder confidence in digital services through effective communication and engagement.

Detailed job description and main responsibilities

The Divisional Digital Business Partner will act as the primary liaison between clinical and corporate divisions and the Digital function, ensuring digital services, transformation initiatives, and technology solutions align with operational and strategic objectives across the Trust.

The postholder will work collaboratively with divisional leaders, clinicians, operational managers, and technical teams to identify opportunities for digital innovation, improve service delivery, support transformation programmes, and maximise the benefits of digital technologies in patient care and operational performance.

The role will support the delivery of the Trust’s digital strategy, promoting user engagement, digital adoption, service improvement, and data-driven decision-making.

Relationship Management & Business Partnering

• Develop strong working relationships with divisional leadership teams, clinical services, operational managers, and corporate departments.

• Act as the key point of contact for digital requirements within allocated divisions.

• Provide digital advice and guidance to support operational and strategic priorities.

• Represent Digital Services at divisional meetings, programme boards, and operational forums.

• Build stakeholder confidence in digital services through effective communication and engagement.

Digital Transformation & Service Improvement

• Identify opportunities for digital transformation, automation, and service redesign.

• Support the development and implementation of digital roadmaps aligned to Trust objectives.

• Work with clinical and operational teams to gather requirements and translate business needs into digital solutions.

• Support implementation of new systems, upgrades, and optimisation projects.

• Promote best practice in digital innovation, user-centred design, and continuous improvement methodologies.

Project & Change Support

• Contribute to digital transformation programmes and projects across the Trust.

• Support change management activities including stakeholder engagement, communications, training coordination, and adoption monitoring.

• Assist in the development of business cases, benefits realisation plans, and project documentation.

• Monitor progress against agreed milestones and escalate risks/issues appropriately.

Operational Support & Governance

• Ensure divisional digital priorities are appropriately logged, tracked, and managed.

• Work collaboratively with technical and operational teams to improve service delivery and user satisfaction.

• Support compliance with NHS digital standards, information governance, cyber security, and data protection requirements.

• Contribute to service reviews, audits, reporting, and performance monitoring.

Data, Reporting & Benefits Realisation

• Support divisions in using digital tools and data to improve operational and clinical performance.

• Assist in measuring and reporting benefits from digital initiatives.

• Analyse trends, user feedback, and service data to identify improvement opportunities.

• Produce reports, presentations, and updates for senior stakeholders.

Communication & Relationship Skills

The postholder will be required to:

• Communicate complex digital and technical information to non-technical audiences.

• Influence and negotiate with stakeholders at all levels of the organisation.

• Facilitate workshops, meetings, and engagement sessions.

• Manage sensitive discussions relating to service change and transformation.

Planning & Organisational Skills

• Manage multiple competing priorities across several divisions.

• Coordinate activities across operational, clinical, and technical teams.

• Work independently with minimal supervision while supporting wider programme objectives.