Diagnostic Systems Support

Job overview

Do you want to make a positive difference in our digital delivery across the Group?

We have recently developed a groupwide Digital Service providing digital services across University Hospitals of Northamptonshire; Northampton General Hospital NHS Trust and Kettering General Hospital NHS Foundation Trust.

Working together as a hospital group provides us with exciting opportunities to deliver benefits over and above what we could achieve as individual organisations and our approach to “do once for both” as set out in our Group Digital Strategy. In the development of our Groupwide Digital service, we have some great opportunities remaining in our teams!

Main duties of the job

An exciting opportunity has arisen to join the Group Digital Division as a Diagnostic Systems Analyst.

The post holder will be responsible for supporting our key diagnostic systems which are crucial to the diagnostic services within the hospital such as Pathology, Radiology and Cardiology. The team have an onsite presence within all these departments, and are responsible for user setup, configuration, testing and installation of software. Logging/allocating/prioritising of all faults and calls via IT Service Desk system.

The post holder will play an essential role in developing, deploying, writing procedural/support documentation for new technologies and/or changes to current practices to our applications. We also deliver hardware support and provide on-call.

The ability to travel between the Kettering General, Northampton General Hospital sites and peripheral sites will be a requirement.

Detailed job description and main responsibilities

As Diagnostic Systems Support, you will support to the efficient delivery of a second line support service for our clinical and non-clinical applications, focusing on the delivery to internal service level agreements. You will also be responsible for ensuring the successful delivery of application based projects such as new implementations and upgrades.

You will have good problem solving, communication and organisational skills, along with experience of assisting a team within a digital healthcare environment. Have awareness of how computer systems support patient care will be essential as will experience of working in a system management role.

You will carry out the following duties independently within your designated area of work, referring to your manager when necessary for support and guidance:

• Ensuring system downtime is minimised and associated risks are mitigated
• Ensuring business benefits are realised from new and existing systems
• Ensuring knowledge and information is shared and that the systems are continually reviewed to fully utilise it to the benefit of all parties.

You will deliver a high quality service assisting the team exceed agreed service level agreements, prioritising workload and ensuring priorities are met for systems access, development and user issues.

You will negotiate with third party suppliers and system users as necessary for incident and problem management, priorities, acceptance testing.

You will propose improvements to ensure systems are reliable and resilient, and that robust arrangements for maintenance are in place and regularly reviewed.

Using your specialist knowledge of these systems, workflows, diagnostic processes, and the legislative framework that surround their use, you will investigate and bring to a resolution a variety of service issues / faults. You will assist a robust support service, supporting systems in place to track all incidents in accordance with ITIL good practice.

You will assist the Diagnostic Systems Team Leader to manage the team’s project activity on a daily basis through work planning and prioritisation, escalating risks and issues where appropriate. You will contribute to business cases and support planning as appropriate.

You will identify risks and issues throughout the Product life cycle and manage them within the Clinical Safety Management System.

You will assist to the plan and deliver upgrades and new solutions, often working with a project team and the wider business as part UHN wide initiatives.

You will work closely with the  team to ensure testing strategy is appropriate, test plans are undertaken and impact assess testing plans.

You will propose improvements and on-going refinement of business continuity and disaster recovery plans in relation to all systems supported by the team.

You will propose improvements  to the development and Implementation of relevant policies and procedures relating to the support and management of diagnostic and clinical systems.

You will participate in a rota for your team to ensure that Diagnostic Systems Team have the 2nd line support available during the agreed core working hours, and participate in a 24/7  on-call service available to the Group