Diabetes Receptionist

Job overview

An exciting opportunity has arisen for a motivated individual to join the Diabetes and Endocrinology Reception Team and work at the heart of the Department alongside our dedicated members of the team. The individual needs to be welcoming, polite, considerate, and able to multitask as they will be the first point of call for patients entering the department.

Main duties of the job

The post holder will be an integral member of the Multi-professional Diabetes Team in Dudley. Much of the work will be reception duties and as such the post holder will be our front line ambassador to our patients. You will often be the first and the last person our patients see so effective communication skills will be vital. The post holder will also support our clinics administratively to help ensure the clinicians and the patients have the best possible experience and the clinics run as effectively as possible. Likewise at times you will be required to answer the Diabetes Hotline telephone calls eloquently and in a timely manner. The role will require use of hospital IT systems and ensuring medical records are available and in good order for the clinics.

The role will also play a part in administration support for the medical secretary teams.

Detailed job description and main responsibilities

Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake.