Dermatology Pathway Coordinator

Job overview

The post holder will be responsible for booking Dermatology Surgical procedures for Chelsea and Westminster Hospital. This role is very fast paced and will require the post-holder to work efficiently and work to a very high standard. The Dermatology team are a dynamic and growing service that pride themselves on putting patients first

Main duties of the job

• Lead on the booking of all surgical operations and pre assessment clinics for the Dermatology department including keeping a record of any changes to surgical bookings and assessment clinics.
• Ensure that all patients on the waiting list are validated to promote an effective management of the Trust’s 18 weeks and 62 day pathways.
• Booking patients in order of clinical urgency and within their breach date, liaising with colleagues in other services where required.
• Maximising dermatology theatre utilisation across both sites, including utilising Trust IT tools and systems to maximise surgical productivity. This will include planning surgical lists 4 weeks in advance.
• Escalate any theatre capacity issues to the Dermatology Management team.
• Leading on the validation and booking of the dermatology procedure request list for RTT active and planned procedures.

Detailed job description and main responsibilities

• Managing any documentation related to dermatology theatres including but not limited to request forms and surgical checklist. This will include the appropriate storage and uploading of paper records to the electronic patient record in line with Trust Information Governance policy.
• Maintain stock levels of clinic paperwork e.g. minor operation request forms and information leaflets.
• Ensure that all surgical and assessment enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills.
• Provide accessible and clear information to colleagues and patients at all times, this will include written and verbal communication.
• Proactively manage patient pathways so that all patients receive a high standard of service delivery. This will include attendance of weekly waiting list meetings and ensuring escalations are actioned in a timely manner.
• Working closely with colleagues in other services to ensure good patient pathway management.  Support the Junior Service Manager with patient tracking.
• Use initiative when dealing with patients’ problems or when dealing with managers and consultants who may request patient information urgent changes to theatre lists.
• Ensure all activity is cashed up in a timely manner using Trust’s PAS/appropriate IT system including DNAs. Rebooking patients that DNA in a timely manner to prevent delays to patient care.
• Participate in new staff induction, demonstrates duties to new starters and providing close supervision
• Development of new members of the team through training and supervision
• Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development
• Suggest improvements to systems and processes, with ways of measuring effectiveness of any changes made.
• Ensure patient demographic details are updated on the PAS
• Collect and use data to measure performance of department against objectives.
• Assist all members of staff and patients with the uptake of new technologies, and where required become a ‘user champion’ to embed learning.
• Assist in sourcing specialist equipment as appropriate.
• Liaise with other hospitals and GPs regarding patient care and pathways.
• Assist the Junior Service Manager in the investigation and resolution of complaints or incidents in the department relating to Dermatology surgical procedures.
• Assist the Junior Service Manager in performing theatre list configurations in Cerner, including cancelling and amending clinics for annual leave or sickness.
• Arrange interpreting or transportation services as and when required.
• Arrange pre-operative checks including COVID19 swabs and blood tests when required.
• Collate, input, interpret, analyse, and extract data for audit/presentations – to be used by clinicians/managers as and when requested.
• Participate in regular team meetings and other relevant meetings e.g. Theatre Utilisation meeting.
• Provide cross-site cover for Dermatology Minor Operations for sickness or annual leave.
• Organise and prioritise workload with minimal supervision.