Deputy Temporary Staffing and Erostering Manager

Job overview

To offer leadership and specialised guidance regarding all aspects of eRostering and Temporary Staffing, including terms and conditions, employment legislation, policies, and procedures. Directly line managing the Temporary Staffing Administrators and the e-Rostering Co-ordinators they will be expected to provide full supervision and oversight for e-Rostering and Temporary Staffing services ensuring that the needs of the organisation are met whilst maintaining a high standard of customer care/service

Are you ready to take on a pivotal leadership role within Temporary Staffing? As the Deputy Temporary Staffing and e-Rostering Manager, you will play a key part in shaping the Trust’s approach to temporary staffing and e-Rostering, ensuring efficiency, compliance, and exceptional service delivery.

This role requires a strategic thinker with a strong understanding of workforce planning, rostering systems, and temporary staffing solutions. You will oversee the daily operations of Temporary Staffing Administrators and e-Rostering Coordinators, ensuring the seamless provision of staffing solutions that meet the organisation’s evolving needs.

Main duties of the job

Main Duties and Responsibilities

- Oversee the efficient delivery of temporary staffing and e-Rostering services, ensuring workforce requirements are met through effective analysis and planning.

- Collaborate with wards and departments to address staffing and rostering needs.

- Supervise e-Rostering and Temporary Staffing systems (Allocate, Trust ID, Trac, Patchwork), maximising their benefits for the Trust.

- Liaise with system providers to implement updates with minimal disruption.

- Lead and manage projects from initiation to completion across services.

- Manage the daily operations of Temporary Staffing Administrators and e-Rostering Coordinators, ensuring high-quality service.

- Develop and update user guides and SOPs to enhance organisational processes.

- Conduct audits, monitor KPIs, and ensure compliance with policies and procedures.

- Act as deputy for the e-Rostering and Temporary Staffing Manager, representing the Trust at meetings.

- Deliver training to stakeholders, upskill team members, and ensure best practice guidance is followed.

- Work with Workforce and Finance teams to monitor budgets, resolve discrepancies, and ensure accurate payroll administration.

- Manage agency relationships, oversee recruitment processes, and maintain compliance with NHS standards.

- Support reporting requirements, address FOI requests, and keep records up to date.

Detailed job description and main responsibilities

You will have the opportunity to lead system improvements, collaborate with key stakeholders, and drive best practices in workforce management. If you thrive in a dynamic environment, have a passion for operational excellence, and want to make a real impact, this is the role for you. Join us and be part of a team dedicated to delivering high-quality patient care through effective workforce planning.

Develop strong relationships with the Trust’s roster supplier, attending regular meetings with the customer success team to optimise system use and address concerns. Work closely with recruitment agencies to manage agency personnel matters, including bookings, complaints, and invoicing. Assist with invoice authorisation and audits to ensure compliance with agreed terms and rates.

Oversee training compliance for all bank-only workers in collaboration with the Learning & Development Team and the Medical Device Trainer. Identify and implement improvements to Allocate products, raising support tickets via the RLDatix Portal as needed.

Manage ESR and Optima interface requirements in line with strict payroll deadlines. Support roster reconfigurations, consulting with managers to implement necessary changes. Administer ID badge distribution and maintain stock of necessary supplies.

Monitor workforce supply, developing recruitment strategies to address demand and skills shortages. Lead the bank worker recruitment process, ensuring compliance with NHS Employment Check Standards. Oversee payroll administration to ensure accurate and timely payment.

Ensure the finalisation of rosters, escalating issues when required. Support reporting requirements, FOI requests, and audit information gathering.

Maintain relevant sections of the Trust intranet and keep accurate workforce records using Allocate and Patchwork systems.