Deputy Director of Community Health & Social Care Operations

Job overview

We have an exciting opportunity for a highly skilled, experienced and passionate Deputy Director of Community Health and Social Care Operations working across Norfolk Community Health and Care and Norfolk County Council. You will be instrumental in shaping the future of how health and care community services work together.

This is a key leadership role at a critical time for both organisations as we look to drive real change for people and communities to meet the challenges across health and care delivery in Norfolk.

We are seeking an individual who is committed to drive improvements in services and performance across the integrated health and care agenda. We are seeking someone with the ability to lead improvement, and transform delivery by working with people, and able to show the impact it is making.

Main duties of the job

You will be responsible for day-to-day operations of both NCH&C and NCC, ensuring high performance and confident delivery of services, through the effective use of all human and financial resources in order to deliver on the agreed strategic goals. You will lead on performance management and improvement across organisations and responsibility for developing and delivering co-ordinated and integrated improvement plans.

You will lead the transformation and planning of integration across Norfolk for Health and Social Care. Developing processes and systems, identifying new approaches to create high performing services and deliver efficiency savings. A clear focus on engaging with senior leaders and communities and demonstrating learning in practice. Ensuring robust quality assurance and performance measures, data collection and reporting systems are in place, including for contract management, to deliver statutory requirements, management strategy and performance improvement.

NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.

Detailed job description and main responsibilities

The post holder will ensure the approach to service delivery is value led and underpinned by the philosophy of Continual Quality Improvement. You will be required to deputise for the Director of Community Health & Social Care Operations as required across all health and social care portfolios and to take line management responsibility for some operational portfolios, responsibility for hospital discharge and interface services, performance across both organisations and Operational Resilience. You will also be required to participate in the Trust’s senior manager on call rota.