Deputy Chief Operating Officer

Job overview

This role is for a maternity cover for the Deputy Chief Operating Officer working directly to the COO, providing senior operational and strategic leadership . Note that specific service lines and geographies named in this JD are subject to potential change in response to the needs of the COO office throughout the duration of the maternity cover period.

The role will lead and be accountable for the delivery of operational clinical services in geographical areas

The role is expected to be the lead and be accountable from COO office for the delivery of operational clinical services currently defined as Croydon & BDP , Lewisham & Addictions & CAMHS directorates – whilst also taking a trustwide leadership role for Learning Disabilities & Autism, Complex Care & Rehab services, Emergency Preparedness, Resilience & Response (EPRR), Data Quality, National and Specialist service sustainability, and Health & Safety Fire & Legal.

The role will lead in driving key opportunities across the trust to support integrated working across services as well as across mental health and specialist services, to ensure they deliver key improvements for our patients and carers. It will ensure the effective implementation of pathways, supporting system and place – from PCNs, Integrated Care Partnerships/Place Partnerships, to Provider Collaboratives.

Main duties of the job

Management and Leadership.

• Deliver the requirements of the role across as lead from COO office for the delivery of operational clinical services currently defined as Croydon & BDP directorate, Lewisham & Addictions directorate & CAMHS directorates

Operational Management

• To manage the operational performance of services, ensuring high quality, compassionate, patient-centred care.

Communication

• Communicates at the highest level within the Trust and across other external organisations and agencies, with respect to highly sensitive and highly contentious information, including long term strategy, resources and finance, hospital closures, redeployment of staff, service-related information, changes in models of service delivery and governance. This is to small and large groups of staff and members of the public where there are significant barriers to acceptance and extremely opposing views from staff and external partners in a hostile, antagonistic and highly emotive atmosphere. The highest level of interpersonal and communication skills are required to overcome this.

Workforce

• To manage and supervise direct management reports as identified for several services.

See JD for full details

Detailed job description and main responsibilities

The post holder will be expected to demonstrate a personal commitment to fairness and will focus on ensuring fairness in all that we do. This is not limited to but includes service delivery and people management, ensuring that process, resource allocation and availability of opportunity operate in a transparent, consistent and non- discriminatory way. The post holder is expected to provide visible leadership and promote high standards by modelling the values and behaviours expected of a senior manager in the NHS.

The post holder needs to work as a dynamic, innovative leader using a positive, strong influencing style to ensure services are run effectively and to budget, ensuring that the Trust work in a positive and collaborative manner. Key responsibilities will require strong relationship management with a range of stakeholders including  service users and carer forum, Local authority colleagues, VCSE partners, placement providers, independent sector.

The role will support the executive team, Non-Executive Directors and wider system leadership to achieve the Trust strategy, vision and objectives.

See JD for full details