Deputy Applications Manager - Epic Outpatients (Ambulatory)

Job overview

We have an exciting opportunity for you to join our team as a Deputy Applications Manager in the Outpatients area within the Information Technology Clinical Systems (ITCS) directorate. This position is a unique opportunity to develop your experience in programme management within the NHS and to support the continued stabilisation of the Epic Electronic Health Record (EHR).  The successful candidate will have a proven track record of delivering multiple projects on time, with minimal supervision. It is key that candidates have NHS System knowledge and are able to suggest ways to improve current workflows.   The post holder is responsible for supporting and coaching the team to develop their analytical skills and ensuring timely delivery of build; ensuring design integrity within their area; managing key stakeholder relationships and expectations while resolving conflict when necessary; managing any non-Epic systems within their remit; working with MDI, GSTT, KCH and ITCS technology teams. As a Deputy Applications Manager for the Clinical Systems team, the post holder has overall responsibility for the team that configures the Epic modules as well as other software applications related to the areas of care delivery within which their role is based. Please note this role requires hybrid working with a 50/50 split and will necessitate travel between Guy's and St. Thomas', King's College Hospital and Royal Brompton and Harefield sites. Interviews: 16 and 19 May, 2025

Main duties of the job

The ITCS team support and maintain a portfolio of Epic and non-Epic solutions and products that are essential to the smooth running of multiple busy, cutting-edge, highly digitised services across GSTT and KCH. We are seeking those who have a strong aptitude for digital systems and are natural born problem solvers. Equally as important to these skills will be your understanding of workflow and processes required in an acute NHS Trust and/ or community settings. You must be able to juggle multiple, sometimes conflicting deadlines and maintain strong working relationships across the wider end user community as well as others within the programme team. Experience in project management and/or change management methodologies and techniques together with experience of managing team members are essential for this role.

As a Deputy Applications Manager for the Clinical Systems team the post holder has overall responsibility for the team who will configure the Epic modules and other software applications for the areas of care delivery within which their role is based. This will involve line management of a number of analysts, who you will support, coach and mentor to achieve the team’s goals. Key duties will involve working closely with external stakeholders to review, design, configure, test and deploy workflows and clinical content within Epic.

Accreditation in an Epic module is essential  - preferably in Ambulatory.

Detailed job description and main responsibilities

The post holder will be responsible for:

• Supporting and coach the analyst team to maintain their Epic Accreditation and develop their analytical skills.
• Managing, co-ordinating and leading the {Area/Specialty} multi-disciplinary configuration team ensuring a consistent approach to the configuration and integration between the modules and across the wider team.
• Leading complex build and configuration that requires more developed specialist skills and experience in Epic configuration.
• Managing, co-ordinating and leading a team of Analysts to ensure build is on time.
• Taking responsibility to ensure design integrity.
• Analysing and suggest ways to improve current workflows and working practices with clinical and operational leaders.
• Working with the key stakeholders to analyse, negotiate and facilitate agreement for change to high-impact or critical workflows and current working practices, whilst managing expectations and resolving conflicts when necessary.
• Preparing for testing of the system to ensure it is safe, usable, secure and robust including the preparation of all test scripts.
• Testing of your area, plus the integration across all the modules to ensure care pathways are tested end to end.
• Supporting complex Epic software demonstrations and present information on the teams’ progress adapted in a way in which makes it easy for the audience to understand.

The post holder will also be responsible for managing a selection of non-Epic systems within their team, working with MDI, GSTT, KCH and ITCS technology teams; and overseeing the work of the Band 7 Analysts and Band 6 Support Analysts in this role. In particular it will involve:

• Participating in, and sometimes leading, regular process review, feedback and system development meetings both within the systems team and with external stakeholders.
• Helping to direct, and sometimes directing, careful planning for systems implementation and the roll-out process

See the full job description and person specification for more details