Dental Receptionist

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

WESTERN ISLES DENTAL CENTRE

DENTAL RECEPTIONIST

Band 2 £25,694 to £27,900 pro rata

Distant Islands Allowance £1,406 pro rata

18 hours per week

Fixed Term Post for 12 months

Join our dedicated team at the Western Isles Dental Centre as a member of the Public Dental Service and play a key role in delivering high-quality patient care. As the first point of contact for patients and visitors, you’ll provide a professional and welcoming reception service, manage appointment bookings, and support the smooth running of our clinics.

What you’ll do:

• Schedule and manage patient appointments using the EXACT system
• Handle telephone and face-to-face enquiries with professionalism and empathy
• Process payments and maintain accurate patient records
• Support urgent dental triage and coordinate with clinical teams
• Ensure compliance with NHS confidentiality, data protection, and health & safety standards

What we’re looking for:

• Excellent communication and interpersonal skills
• Competent with IT systems and keyboard use
• Be professional, courteous and patient focussed
• Have a calm and professional manner, being able to manage challenging situation
• Well organised with time management skills
• Previous reception or administrative experience, particularly in a health care setting, is desirable

You’ll be part of a friendly, patient-focused team committed to improving oral health across the Western Isles.

For further information regarding this post, please contact Carolyn MacDonald, Senior Dental Nurse, at carolyn.macdonald@nhs.scot.

The successful applicant will be required to register with the PVG Scheme (Protecting Vulnerable Groups Scheme). This post is not eligible for relocation expenses.

All NHS Western Isles vacancies appear on the NHS Scotland website: apply.jobs.scot.nhs.uk, along with a job description.

Tha beàrnan-obrach NHS Eilean Siar uile gu léir a' nochdadh air làrach-lìn NHS na h-Alba https://apply.jobs.scot.nhs.uk/, còmhla ri dealbh-obrach.

If you have any further queries, please contact Tel: 01851 762027.

CLOSING DATE: 17/12/2025