Dental Booking Assistant

Job overview

Dental Booking Assistant

• Hours per week (Monday - Friday 08:30-17:00)

Permanent

Salary: £24,937 - £26,598 per annum

Closing Date: 27th March 2026

Interview Date: 15th April 2026

**This post may close early due to high numbers of applications, so you are advised to apply promptly.**

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

#JoinTeamEliot

To provide a comprehensive and confidential service, working within the Booking team in accordance with Departmental, Trust and National standards, policies and procedures. Assisting and supporting the Booking & Access Team Leader and Clinical teams where necessary, in the day-to-day management of their areas.

To act as a source of advice and guidance to the Booking Team and patients regarding the services provided and referral pathways.

To support the Trust in maintaining and improving the patients’ journey from Referral to Treatment, ensuring booking times does not exceed the National target.

Main duties of the job

• The post holder with be required to provide and receive complex or sensitive information to patients and staff at Warwickshire Special Care Dental Service.
• Deal with all telephone calls relating to dental appointments and booking system. Ensuring calls are dealt with in a polite, pleasant and professional manner.
• Check and update patient details on R4 system in accordance with the data quality standards and the Patient Access Policy.
• Booking of all patient’s appointments in line with the National time targets for dentistry.
• To act as first point of contact for dealing with patient enquiries or complaints, and take the necessary action, liaising and effectively communicating at all levels using written, oral and electronic methods.
• Registration and management of e-referrals via the REGO system.
• Contacting patients for short notice appointments maximizing clinic utilisation.
• To outcome all patient attendances, ensuring that all patients have either been reappointment, discharged, DNA’d or added to the waiting list in accordance with agreed procedure.
• Absorb information from many different points of contact including patients with anxiety, dental phobic, cultural or language difficulties; as well as clinical staff, secretaries, health professionals, GP surgeries, and hospitals, by written, verbal and email communication. Act on the information and distribute accurately.
• To undertake any other duties as appropriate to the role.

Detailed job description and main responsibilities

To provide a comprehensive and confidential service, working within the Booking team in accordance with Departmental, Trust and National standards, policies and procedures. Assisting and supporting the Booking & Access Team Leader and, Clinical teams where necessary, in the day-to-day management of their areas and identifying appointment capacity concerns where appropriate.

To provide support Booking Team members, providing cross-over on a reciprocal basis in the absence of colleagues and providing day to day supervision, when required