Day Controller Planner/SPLA Stevenage Control Room (West)

Job overview

We are looking for a dynamic thinker to support our Control Team in Stevenage.  The role involves on the day overseeing and planning of patient journeys to and from home  / health care setting using our cleric system and against set key performance indicators and pre-planning patient journeys effectively using available resources.

Our patients have varying clinical and mobility needs, some of our patients travel regularly with us into renal and oncology units. Our patients and staff are our priority, ensuring we show care, compassion and empathy.

You will need a calm approach under pressure, have geographical knowledge of  West Essex, Hertfordshire and outlying areas.  Customer service skills are also key as you will be liaising with patients, clinics and our staff, keeping calm under pressure and following the Trust's vision and values.

Main duties of the job

Responsibility for the control of PTS ambulance resources, including volunteer car service drivers for the current day, monitoring, and making real time adjustments to optimise delivery and maintain an effective service and excellent standard of patient experience.

Forward plan patient transport, ensuring optimal use of available resources to maximise efficiency.

Monitor journey times, proactively rearranging journeys to support both the service and patient experience.

The successful candidate will be required to commit to and complete a 3 week training course, the course will be located in various locations across the trust such as Epping and Chelmsford and therefore will need to be able to travel to these sítes independently.

The role will work on a relief basis covering a range of shifts between 06:00 - 22:00hrs 7 days a week.  9 weeks rota in advance will be made available.

You will be required to have some flexibility and be reliable.

Detailed job description and main responsibilities

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to apply Step 1 - Read the advert and the Job Description and Person Specification (attached) Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.  Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

If you have previously applied, you do not need to submit another application.