Day Controller / Planner - Bedfordshire

Job overview

We are looking for a dynamic thinker to support our local day control and planning of patient journeys .  The role involves effectively planning patient journeys to and from home  / health care setting using our cleric system and against set key performance indicators.

Our patients have varying clinical and mobility needs, some of our patients travel regularly with us into renal and oncology units. Our patients and staff are our priority, ensuring we show care, compassion and empathy.

You will need a calm approach under pressure, have geographical knowledge of working areas.  Customer service skills are also key as you will be liaising with patients, clinics and our staff, keeping calm under pressure and following the Trust's vision and values.

Main duties of the job

The PTS Day Controller/Planner is responsible for the coordination of Patient Transport Services resources, ensuring the effective planning, control, and forward planning of patient transport.

The role involves liaising with ambulance crews, volunteer car drivers, private ambulance services, hospitals/clinics, patients, and other relevant agencies to provide a high-quality and efficient service.

To monitor and rearrange journeys to support the service and patient experience.

Recording of journey times accurately and in timely manner, answering incoming calls professionally and effectively, escalating actions in line with local guidance.

Professionally and effectively handle incoming calls, providing information, support, and solutions where needed.

Ability to remain composed, focused, and efficient in high-pressure situations, ensuring Patient Transport Services runs smoothly despite unexpected challenges

Detailed job description and main responsibilities

For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.

Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.

How to apply Step 1 - Read the advert and the Job Description and Person Specification (attached) Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.  Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.