Data Analyst and Coach

Job overview

Do you love data and strive to make data accessible to all? The Improving Together team at The Dudley Group NHS Foundation Trust are looking for a Data Analyst and Coach who is passionate about improvement and using data to focus our curiosity. You will be joining an established quality improvement team who support the trust to develop an improvement mindset, empowering staff to make change, improving our patients and staffs experience.

The Improving Together team provides support for all staff to develop improvement skills and behaviour with data at the centre of their thinking. We provide engaging and interactive training and support for all staff and colleagues.  The data coach will be integral in the delivery of the data collection, analysis and delivery of our vision of “Creating a culture of continuous improvement delivering safe, high quality and compassionate efficient care”.

A large part of the role will include face to face coaching with stakeholders to support the use of data for insight and decision making. Based on our core principles of respect for people and a coaching style of leadership.

Main duties of the job

As the Improving Together Data coach and Analysist you will

• Research, analyse and present data in an engaging way.

• Coach staff in the use of data for improvement.

• Prepare, deliver and maintain data packs for improvement events and performance boards

• Support the data analysis and deliver for the management system.

• Present data and train data tools in an engaging and interactive way.

• Provide high quality visual management for the Improving together team.

Detailed job description and main responsibilities

Job summary

Professional Skills

The Improving Together Data Analyst and Coach is responsible for supporting clinical and operational teams in identifying opportunities to continually improve clinical workflows, increase clinical coding quality and provide analytical support. The Data Analyst & Coach will build relationships with both clinical and operational staff at all levels across the trust to ensure the needs of the organisation are understood and met, and that all improvements are measurable across the domains of Delivery, Quality, Cost and Morale. The Data Coach will identify and recommend opportunities for improvements to clinical workflow and business processes through the exploitation of technology and improved use of applications or changes to business processes.

The post holder is responsible for delivering the following activities:

• Collecting, analysing and reporting data measures associated with improvement activity being undertaken by the Improving Together team.  Preparing data reports in an accessible and engaging format.

• Coaching staff in the use of the data relevant to their service or department.

• Requirements gathering - determine reporting requirements through a consultative process.

• Development – develop the data architecture to support data mining and drill down reporting by roles and across pathways.

• Analytics – identify data analytic techniques to support analyses and optimise the design of clinical workflows, define measures to support operational improvements.

• Preparing and maintaining data packs for improvement events, and performance boards.

• Providing data to support The Dudley Groups management systems.

• Delivering high quality engaging and interactive training including Plot the Dots training and data presentations at improvement events.

• Creating and updating BI dashboards, presenting data to in an engaging and accessible way with an improvement focus to provide insight and support decision making.

• Provide high-quality visual management for the Improving Together team, also supporting the maintenance and development of social media and intranet pages in a creative and visually engaging manner.

Behavioural Skills

A high competency in all forms of communication is essential; one to one, in meetings, written, verbal, teaching and presentation skills.  It is also important to be able to choose a style of communication appropriate to the situation and audience ranging from operational and clinical staff to presenting formal reports to the clinical leads.

As part of the team the Data Analyst is required to demonstrate continuously high standards of customer care as well as the ability to respond efficiently and effectively to rapidly changing technical and business developments and ever-expanding user expectations. Solid organisational skills, multi-tasking and prioritising are fundamental to the post-holder’s success.

There will also be an opportunity in this role to develop Improvement workshop facilitation skills.

Knowledge and Experience

The post holder will continually develop their working understanding of the analytical techniques and tools, evaluate business processes in action in an acute hospital to facilitate effective engagement and collaborate with operational staff to analyse processes and develop data analytics to identify opportunities and optimise practice. The post holder will also keep themselves up to date with population health developments and big data analytical methods.