Customer Service/Business Admin Apprentice – Bowel Screening/Endoscopy

Job overview

Customer Service/Business Admin Apprentice – Bowel Cancer Screening/Endoscopy

Would you like to be paid while you develop your administration skills and gain a qualification whilst working in an NHS setting? If so, this might be just what you are looking for.

We are delighted to offer an apprenticeship in the Bowel Cancer Screening Administration Team for a Customer Service / Business Admin Apprentice. The department is part of a division that cares for patients with upper or lower gastro-intestinal digestive diseases and works closely with the Endoscopy Department.

We are looking for a positive, friendly individual with a caring attitude and a commitment to supporting the Trust’s Values, Together - Safe, Kind, Excellent.  You will be reliable and hardworking with a desire to learn from the experiences you will gain during your apprenticeship which will enable you to progress and develop further in your career.

Main duties of the job

You will be providing administration support within the Bowel Cancer Screening Programme office and the Endoscopy Department with duties which include booking appointments, maintaining medical records, communicating with internal and external colleagues and patients via email, telephone and face to face and general administration duties.  The ideal candidate will be highly motivated and enthusiastic with strong organisational skills and have a desire to deliver excellent customer service within their role.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Come and join us and be supported to earn as you learn whilst undertaking a nationally recognised qualification.  You will study a Customer Service Practitioner/Business Admin Level 2 Apprenticeship. It is ideal if this type of role is new to you, where you can learn and build new skills. You will need to have minimum GCSE Grade 3/D or Functional Skills Level 1 or above in Maths and English. You will be enthusiastic, have a positive work ethic, be keen to learn and able to work in a team.  You will receive support to gain a wide range of experience and skills, supervision and mentoring.

The contract length is for 18 months and the apprenticeship salary on commencement is £15,739; after 12 months in post this will increase to the National Minimum Wage (depending upon your age).  The Trust is proud of its values of Together – Safe, Kind and Excellent and looks to provide its staff with support, training and progression opportunities; towards the end of your apprenticeship contract you will be supported by the Apprenticeship Team to apply for permanent employment.  We have a high percentage of previous apprentices who have successfully gained further employment within the Trust with opportunities to gain higher qualifications.

There is no upper age limit on joining us as an apprentice.

Closing date - 19/05/2026

Interview date – 27/05/2026

We also have apprenticeships in nursing which are subject to different terms. For more information on the Nursing Apprenticeship scheme please check our website http://bit.ly/3Akstsm

NB: Due to UK apprenticeship funding regulations applicants must have a right to work in the UK, or for EU citizens hold pre-settled or settled status and have been a UK resident for the last three years or have indefinite leave to remain with documents that are not due to expire during the duration of the apprenticeship contract. Applicants must also not already have a qualification at a higher level within the same subject matter.