Customer Service Level 2 Apprenticeship

Job overview

Level 2 Apprenticeship: 15 months | Full-time

We're looking for someone to join us across all service sites, starting in May 2026. This is a fantastic opportunity to gain a Level 2 Customer Service Practitioner qualification and learn valuable customer service and administrative skills. This apprenticeship offers excellent career pathways in both corporate and patient-facing services, with opportunities for growth within different departments at the Trust.

To find out more about these opportunities, we will be hosting an online information session on the following dates:

Thursday 26th February from 2pm - 3pm

Thursday 19th March from  2pm - 3pm

To gain access to the MS Teams link, please contact [email protected]

Interview: Candidates will be invited a Group activity and assessment workshop at our Napier street offices from 9am until 1pm on the 10th April. Individual interviews will take place on Monday 13th April on MS Teams.

Due to UK apprenticeship funding regulations you must have a right to work in the UK, or for EU citizens hold pre-settled or settled status and have been a UK or EU resident for the last three years or have indefinite leave to remain with documents that are not due to expire during the duration of the apprenticeship contract. You must also not already have a qualification at a higher level within the same subject matter.

Main duties of the job

Reporting into your Work-based Mentor, you will learn how to:

• Provide exceptional customer service across different departments, both internally and externally.
• Communicate with our customers using different methods (phone, email, in-person).
• Learn and develop IT skills to help administer customer service tasks.
• Handle confidential information.
• Answer and manage telephone calls.
• Support administrative tasks, including scheduling appointments and assisting with daily operations.
• Engage with a range of professionals and service users to ensure high-quality service delivery.

Detailed job description and main responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

Diversity Statement

At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [email protected]. Together, we’re building a workplace where everyone belongs.

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