Customer Service Apprentice - Ear, Nose and Throat department

Job overview

We are looking for an enthusiastic and committed Apprentice to work within the ENT & Audiology service line.  The successful candidate will provide support for the ENT secretary team, admissions team and reception area.

Main duties of the job

To use a variety of communication techniques (i.e. telephone, email and face to face) to patients and all levels of hospital staff

To support reception duties for the ENT and audiology department

Carry out administration tasks as appropriate, this includes photocopying, scanning, filing, typing and the booking clinics as directed.

Detailed job description and main responsibilities

• To use a variety of communication techniques (i.e. telephone, email and face to face) to all levels of hospital staff including external agencies and contacts

• To support office and telephone cover across the ENT and Audiology department

• Carry out administration tasks as appropriate, this includes photocopying, scanning, filing, typing, collating information & collating reports.

• Book appointments and review waiting lists under the guidance of the admin team.

• To assist the reception and admin team by adding waiting lists

• To provide cover for the ENT & Audiology reception

• Work as part of the ENT & Audiology reception team which on occasions will require covering reception alone during lunch breaks and sickness (support will be available in the admin office if needed)

• When working on reception engage with the nursing, clinical and audiologist teams, this may require the post holder to engage in conversations with clinicians and audiologists during clinic

• As a part of the role the post holder is required to go to other parts of the hospital to collect patient case notes

• To ensure that the Patient Document Tracing (PDT) system is kept up to date with the movement of patient case notes both into and out of the department.

• To have a knowledge and understanding of the APN’s (Administrative Procedure Notes) regarding the preparation and management of patient case notes and waiting list/appointment booking

• Maybe required to support other areas such as the ENT secretaries and ENT admissions team